You probably know iFixit for our free repair guides, our awesome Teardowns and
our black and blue toolkits. What you might not know is that there's a
community on iFixit.com where you can go to ask and answer repair questions.
It's called the answers forum! Every day people from all over the world come
to the answers forum to get troubleshooting tips and to learn how to
fix their broken devices, but who provides all the answers? You can thank
our awesome community members for that. Here are three of our top contributors
who work hard to get all your questions answered every single day. Hi my name is
Mike Tyron and I'm known as oldturkey03 on iFixit. So I've been on iFixit answers
since 2010, since September 2010. My total answer count right
now is somewhere close to fourteen thousand. I'm Richard Mayer
I'm one of the answer providers and moderators on iFixit. I started looking at the site
in 2009. Started doing answers in January of 2010.
no idea how many accepted answers or how many questions. Hi my name is Dan I am
danj on iFixit. I am one of the major moderators over in the answer section.
We've had over two million hits on our answers. The top three. That's a
quite a substantial number of hits. You know the favorite thing is really the
community. There is such a big cohesion between people. It's a mission to be
accomplished and we all get that mission done. We pitch in to each
other. There's no competition between us so we just supply answers together.
I just don't answer the question I try to work with the person get to know who
I'm talking to. Throw some humor in there. Make the person think. Make
them enjoy wanting to do this repair instead of dreading it.
We don't do bashing we encourage, and I think that's important. I think I
answered a question for an eight-year-old and I know I've answered a
few that were some people even older than me. So my advice for those that ask
a question would be to let us know what the device is. What's the make. What's the
model. Without that I can't find the manual. I can't find the service
manual to get you there. Don't just say it's a car or it's a
Chevy. There are known issues of many different machines there are known recalls.
A lot of people put in "I have a Macintosh MacBook" and there's very many varieties
of mac books including the MacBook Pro Series. Don't tell us things like "oh
I've tried it all". Let us know what you tried to fix it. How did you go about
troubleshooting. What did you do to try to fix it. Saying I've tried everything
doesn't really help us because we don't know what everything is in your mindset.
You know it's what we understand is everything may be radically different
than what you think. Third, don't lie to me. Yeah you did something stupid, who
cares? We don't know who you are. You're just you know you're an avatar
and a name that you made up. So go ahead and admit it. I can't fix things. I can teach
you how to fix it. Let me show you! I don't believe in the throwaway society
that our society has gotten into today. Reusing in keeping energy costs down is
really by recycling and re purposing. So we have to conserve our resources as
much as possible. This is fun stuff! This makes you feel good and it does! It
makes me feel good to help people, and it makes me feel good to put it to the
man. That wants me to go out and buy a new
computer every six years. Don't be scared, do one step at a time,
move slowly, think about your next step, but one step at a time.
Don't tear it all apart. Be systemic, be organized, and asked lots of
questions. What is my major motivation in life? To help other people, and
give of what I have been given, and share that knowledge. To help people,
because there's not enough people doing it out there. These guys truly embody the spirit of iFixit.
Over the years they've helped millions of people fix everything from
cars, and appliances to just about anything you can think. Of we're truly
grateful for their hard work, and dedication. Our answers community would
not be the same without them. We have a saying here at iFixit "no one knows how
to fix everything, but everyone knows how to fix something". Which is why we need
your help! I know we have a few more experts out there. So if you're in the
mood to lend a hand head over to iFixit.com/Answers, join our
community, and answer a few questions! I'll see you over there.