D-Link Knowledge Base DE-905 Network Starter Kit Subject: DE-220 INSTALLATION AND TROUBLESHOOTING The Process of setting up the home network kit involves 2 major steps: A. Installation of the NICs (Network Interface Card). This process includes the installation of the Plug and Play card, Loading of the Drivers, and checking for IRQ sharing. B. Configuration of the Network. This will include setting up of a workgroup name, computer name and adding any missing network components. This is also the step where protocols (language the network will use) are added and configured. PLEASE GO THROUGH THE NOTES. VERY IMPORTANT: Network Interface cards, like any electronic devices, are very sensitive to electro-magnetic interference (shock, static electricity, etc). Please be careful in handling. Make sure you are properly grounded when handling the card. Never handle the contacts. THINGS TO REMEMBER: 1. To get full functionality out of the Network Interface Card (NIC, card) it should be on its own IRQ. Before you install the card in the machine, make sure you have an available IRQ. Right click My Computer/properties/device manage/right click computer/properties/irq. Also check for available I/O address and note them down. You should have a missing IRQ number or an IRQ that only has IRQ holder for PCI steering. If you don't have an IRQ available, you either have to delete a device presently installed in your system of contact your computer manufacturer on possibly disabling a Com port (assuming you have them and one is not used by the modem) 2. The DE-220 requires an ISA slot, typically black. It only fits one way. 3. The ISA slot should be clean, free of dust. Blow with canned air before installing. The connections should be absolutely clean. Seat the card well on the ISA slot. Be careful not to UNSEAT all the other installed cards/devices when installing a new one. 4. If the PC locks up during boot, check that all cards are seated well. If your PC is an IBM Aptiva or Compaq Presario, and are having difficulty assigning an available IRQ, please call your manufacturer. Please refer to #1 for available IRQs. 5. The card should be detected during boot up. The OS will detect the Network Interface Card (NIC) and will ask for the drivers. It will also install some files from the Win 95/98 CD. 6. After the installation, reboot the PC. After the reboot, Right click My Computer/properties/device manage/right click computer/properties/irq. Make sure the IRQ used by the NIC is not shared by another device except IRQ Holder for PCI Steering. 7. The device can also be installed manually (non PnP) by going into setup and configuring the settings for the card. Please refer to attach documentation for more details. 8. If you want to verify the functionality of the card, go to Windows startup menu (F8 during boot up on most clones), and Safe Mode Command Prompt Only. At the A:\ prompt, type cd setup. Type setup and take note of the Node I.D., or Ethernet Address. It should start with 00 50 BA xx xx xx or 00 80 C8 xx xx xx. If it deviates from these two numbers (i.e. A5 A5 xx xx xx xx or 00 00 xx xx xx xx) the card has a bad address and it must be replaced. Please follow the steps below to install the drivers properly on Non Plug and Play mode: DE-220 1. In Device Manager ( Control Panel - System) under Computer Properties, check for an available IRQ. If the IRQ number is not listed between 00-15, then it is available. 2. Press F8 before Win 95 loads and select SAFE MODE COMMAND PROMPT ONLY. Run the adapter diagnostic in SAFE MODE COMMAND PROMPT ONLY to verify that the card is working properly. 3. Disable the PnP option in adapter configuration and manually set the IRQ and I/O. Set the IRQ to an available IRQ as determined in step 1 and the I/O to 300 which is the default I/O for networking. Remember to press F2 to save the settings to the EEPROM. 4. In Device Manager, remove any reference to the DE-220 under Network Adapters. Also remove any reference to an Ethernet PCI Controller under Other Devices. 5. Remove any reference to the DE-220 in Network Configuration. (Control Panel - Network) . 6. Add adapter and under Novell/Anthem, select the NE-2000 compatible drivers. Make sure to match the IRQ and I/O settings for the DE-220. 7. Check that Client for Microsoft Network is installed, along with the protocols IPX/SPX and NetBEUI. Also add File and Printer Sharing for Microsoft Networks. Enable Browse Master and set LM announce to YES in the property of File and Printer Sharing. Also set the Primary Network Logon to Client for Microsoft Networks. 8. Provide the Win95 CD and make sure that all files are found on the CD or driver diskette. 9. Reboot and log on Microsoft Network. 10. Open My Computer icon and right click on the C: drive and select sharing. Open Network Neighborhood and double click on the computer name. If the shared drive is accessible, then the drivers for the DE-220 is loaded properly. Components to check in a peer to peer (Win 95 or 98 ) environment: Control Panel - > System - > Device Manager - > Network adapters - > Adapter Properties - > General, check that adapter is working properly under Device status. In Adapter Properties - > Resources, check that there are no conflicts under the Conflicting device list. Control Panel - > Network - > Identification check that the computers have the same Workgroup name . In Control Panel - > Network - > Configuration, check that the following components are installed: Client for Microsoft Networks Network Adapter Dial Up adapter IPX/SPX - compatible Protocol>DE-220 NetBEUI>DE-220 TCP/IP>DE-220 File and Printer Sharing for Microsoft Networks Each of your protocols will typically point to each of your adapters. If you are missing any protocols (NETBUEI/IPX/TCP), click on Add/Prorocol/Add/Microsoft/Netbeui or IPX or TCP/OK. If you are missing Client for Microsoft Networks, Add/Client/Add/Microsoft/Client for Microsoft Networks/OK If you are missing File and Printer Sharing for Microsoft Networks, Add/Service/Add/Microsoft/File and Printer Sharing for Microsoft Networks/OK On the Primary Network Log on box, select Client for Microsoft Networks. Click on the file and Printer Sharing box and check both boxes. On the Identification Tab, type in a computer name and a workgroup name. Avoid using special characters and spaces for these names. Use 13 characters or less. Click OK On the Access Control Tab, select Share level access. Click OK Click on My Computer/Right click C:/Sharing/Share As/OK. This will share the C: drive on the network. To share other devices, right click the device or folder/Sharing/Share As/OK. If you do not have the Sharing box, make sure you have File and Printer Sharing for Microsoft Networks just below the TCP/IP protocol. Open the Network Neighborhood icon on the desktop. Press F5 to refresh Network Neighborhood. Double click on the computer name. If the drivers are loaded properly, the shared drives will be accessible. If the computer does not show, go to the Start button - > Find - > Computer - > type the computer name - > click on the Find Now button. Again, if the drivers are loaded properly, the shared drives will be accessible. If connecting two computers directly from NIC to NIC using coax cable: specification for the coax is RG-58 A/U along with "T" connectors and 50 ohm terminators. Without the terminators, the network will not work. You can not simultaneously use the RJ45 connectors and the BNC. If connecting two computers directly from NIC to NIC using RJ-45 cable: specification for the RJ-45 cable is a crossover CAT 5 cable. If using a hub, check that the LN (link ) light is turned ON on the port and on the back of the network card ( NIC). DE-220 Troubleshooting Tips What if the card is not found when trying to install it Plug and Play? This is normally caused by a resource (IRQ) conflict. 1. Verify that the card is firmly in the slot and seated properly. 2. Verify that the ISA slot is working properly. 3. Run the diagnostic to verify the card is working properly. Refer to IRQ Conflict steps 2 through 4 and choose Adapter Diagnostics. 4. Check in the Device Manager under Network Adapters to see if the card installed itself. If it did, write down the IRQ and I/O address the card is using. 5. Remove the driver and turn the computer off. 6. Physically remove the adapter from the motherboard and restart the computer. 7. Go to Device Manager and click on Computer. 8. If another device is using the same IRQ, you have an IRQ conflict. Refer to the IRQ conflict section for instructions on what to do. What if the driver is not found? When loading the driver, type in the path A:\ or A:\Win95 or A/Win98 (depending on your OS) with the driver disk in Drive A. If neither of these directories work you may be having an IRQ conflict. What if there is an IRQ Conflict? 1. If the device manager reports a conflict, you can physically relocate the NIC to another slot or assign the card a specific free IRQ in the BIOS. It is best to call the PC manufacturer when making changes to the BIOS. 2. To check for free IRQs, go to Start/Settings/Control Panel/System/Device Manager. Click on Computer. IRQs being used will be listed. Any number not listed is available. 3. To check for IRQ sharing (which limits the functionality of the NIC) look at the IRQ number used by the NIC. If you see other devices using the same IRQ number (except for IRQ holder of ACPI holder) then the IRQ is shared. Refer back to #1. 4. You can also install the card as non Plug and Play to hard-set the IRQ and I/O. This is done in the set up program using "Safe Mode Command Prompt Only". Please refer to the instructions above. When files are not found: Point to: C:\windows C:\windows\system C:\windows\help Check Window 95/98 CD and look under \Win95 or \Win98 directory. PC Locks Up This is caused by an IRQ conflict. Follow these steps to resolve the conflict: Change slots. Different slots use different IRQs. Verify there is a free IRQ in Device Manager. If there are no free IRQs it is necessary to free up an IRQ by removing a device. Permission from the customer is necessary. You must find a device that is not or no longer in use. For example, an extra or unused LPT port or USB Controller. In either case you must get into the BIOS and disable the device. These two can usually be found in the Integrated Peripherals selection. Find the device and set it to DISABLE. Once this has been done Save and Exit. Once you have booted back up into Windows be sure the disabled device has been removed. If not, remove it. This should give you a free IRQ. Note: If none of the above work you might have a bad adapter. To test this you can press F8 when you see "Starting Windows 95..." or "Starting Windows 98..." in a black screen before Windows starts to load. You will choose Safe Mode Command Prompt Only. Once you get to C:\ just type in A: and press Enter. This will take you to the A:\ prompt. Type cd setup, press Enter. AT the setup prompt, type setup again.This will take you into the Diagnostic program. Step 1: Select Adapter Menu Verify the adapter is using a free IRQ. Verify the NODE ID starts with 00 80 C* ** ** ** and press Enter. Step 2: Choose Adapter Basic Diagnostic In the Items Setup Menu, make sure there is an 'X' in: NIC Register Test, MII Register Test and EEPROM Test. Step 3: Press Enter and verify it passes all tests If the adapter fails any portion it is considered a bad adapter and should be replaced. If the adapter passes, there may be a problem with the Windows Operating system. Reinstall Windows or Install a DE-220PCT adapter and restart the computer.