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Knowledge Base

vRealize Operations Manager 6.x or later UI will not load when using an antivirus with a browser extension (57607)

Last Updated: 7/13/2020Categories: TroubleshootingTotal Views: 3308Language:
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Symptoms

An active antivirus contains a browser extension or SSL Filtering feature.

When attempting to access the vRealize Operations UI from Google Chrome a message similar to the following appears:

Your connection is not private
Attackers might be trying to steal your information
NET::ERR_CERT_COMMON_NAME_INVALID

In Google Chrome, when clicking ADVANCED and then clicking on Proceed, the screen appears as if it does a refresh and the UI does not load.

When attempting to access the vRealize Operations UI from Mozilla Firefox, a message similar to the following appears:

Error code: SQL_ERROR_BAD_CERT_DOMAIN

When attempting to access the vRealize Operations UI from another web browser, similar error messages to the above appear.

Some or all parts of the vRealize Operations Manager UI will not load.

Cause

In most cases, the SSL filtering feature of an antivirus configures an SSL cert that cannot be added as an exception by the browser. As a result, the antivirus is acting as an intermediary and the certificate is never injected into the browser.

Resolution

You must allow your vRealize Operations IP address or FQDN in your antivirus software, or disable the antivirus software when on the vRealize Operations Manager UI.
Follow the documentation for your preferred antivirus software.

Example: Disable SSL filtering on ESET by following these steps:

In ESET, click on Setup.

Click on Internet Protection.

Under Web Access Protection, click on the gear icon to configure.

Click on Web and Email.

Expand PROTOCOL FILTERING.

In Excluded IP Addresses click Edit.

Click Add and then type in the IP address or FQDN you are using for vRealize Operations Manager and then click OK.

When back at the Advanced Setup screen, click OK again.

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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