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Knowledge Base

vRealize Automation deployment or uninstallation fails in VMware Cloud Foundation (56444)

Last Updated: 7/7/2018Categories: PatchTotal Views: 2749Language:
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Symptoms

vRealize Automation deployment or uninstallation fails in VMware Cloud Foundation

You see messages similar to the following in the /opt/vmware/bringup/logs/evosddc-bringup-debug.log file on the SDDC Manager Controller virtual machine:

2018-06-14 08:49:09.424 [threadPoolExecutor-2] ERROR [c.v.e.s.bringup.vra.plugin.impl.PreValidateVra] <fb489b69-f563-49df-9abe-e078f72e84fa> vRA pre-validation failed with: Invalid certificate /tmp/1362393434629926489.tmp, the following SANs are missing (this might indicate wrong DNS entries): [vrava-2, dem-1, vrava-1, dem-2, web-1.iaas.lab.local, web-1, web-2, agent-2.iaas.lab.local, agent-2, vrava-1.vcf.lab.local, agent-1, manager-1.iaas.lab.local, dem-2.iaas.lab.local, vrava-2.vcf.lab.local, manager-2, web-2.iaas.lab.local, manager-1, agent-1.iaas.lab.local, manager-2.iaas.lab.local, dem-1.iaas.lab.local]. The certificate file contains only the following SANs []

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

If the uninstallation is successful, DNS records and IP allocations in the vRealize network but not used for vRealize Automation might be deleted.

If the uninstallation is unsuccessful and a second attempt to uninstall is initiated, it might fail when cleaning up DNS records.

A failed vRealize Operations workflow might be present in the environment

Resolution

Note: Ensure that a snapshot is taken of the SDDC Manager Controller virtual machine prior to implementing the following steps.

Download the patch file from ftp://outbound:[email-masked]/KB56444/KB56444.zip

Use a file transfer utility to copy the file to the /var/tmp folder on the SDDC Manager Controller virtual machine.

Log in to the SDDC Manager Controller virtual machine as the root user.

Issue the following command to extract the contents of the /var/tmp/KB56444.zip file:

unzip -d /var/tmp /var/tmp/KB56444.zip

Note: The following two files should be created:

/var/tmp/bringup-is-2.6.1-8925785.noarch.rpm
/var/tmp/vrm-ui.war

Issue the following commands to stop the vrm service:

systemctl stop scs
scsclient

Note: The prompt will change to SCSCLI>

service -stop vrm
quit

Issue the following command to copy the /var/tmp/vrm-ui.war file to the proper location and set the ownership and permissions appropriately:

rm -rf /home/vrack/vrm/webapps/vrm-ui
rm /home/vrack/vrm/webapps/vrm-ui.war
cp /var/tmp/vrm-ui.war /home/vrack/vrm/webapps/
chown vrack:vfabric /home/vrack/vrm/webapps/vrm-ui.war
chmod 755 /home/vrack/vrm/webapps/vrm-ui.war

Issue the following command to install the updated bringup rpm:

rpm -Uvh /var/tmp/bringup-is-2.6.1-8925785.noarch.rpm

Issue the following commands to start the vrm service:

scsclient

Note: The prompt will change to SCSCLI>

service -start vrm
quit

systemctl start scs

Note: The vRealize Automation deployment can be started at this point. Delete any snapshots taken prior to starting the previous steps.

Detectable by VMware SkylineTM

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