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Knowledge Base

vCenter Service Status and Hardware Status errors when trying to update host data (1014213)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 60172Language:
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Symptoms

When trying to update host data, you may experience these symptoms:

The vCenter Service Status displays the error:

An error occurred, please try again in another vSphere session.

The Hardware Status tab displays the error:

The viclient.log file on the system running the vSphere Client displays errors similar to:

[:Error] 2010-05-11 09:28:07.295 System.Exception: Unable to connect to web services to execute query.
Verify that the 'VMware VirtualCenter Management Webservices' service is running on https://vcserver:8443/vws

vcenter-hardware-status-fails vcenter-service-status-fails

Resolution

Internet Explorer Enhanced Security Configuration may interfere with vCenter Server. By default, Internet Explorer Enhanced Security Configuration is enabled on Microsoft Windows Server 2003.

To resolve this issue, disable this component on the computer running vSphere Client and restart VirtualCenter Server Service and VirtualCenter Management Web services. For more information, see Stopping, starting, or restarting vCenter services (1003895).

If this issue occurs only with vSphere Client on a particular workstation:

In vCenter Client, click Plug-ins > Manage Plug-ins.

Right-click on Hardware Status plug-in and select Disable.

Close and re-open vCenter Client.

In vCenter Client, click Plug-ins > Manage Plug-ins.

Right-click on Hardware Status plug-in and select Enable.

Close and re-open vCenter Client.

If the issue is with the vCenter server shortname resolution, specify an IP in the advanced settings of the vCenter server:

In the vSphere Client, connect to the vCenter Server and select Administration > vCenter Server Settings > Advanced Settings.

In the VirtualCenter.VimApiurl and VirtualCenter.VimWebServicesUrl fields, replace the short name of the vCenter Server with the IP address of the vCenter Server.
For example, https://172.16.8.2:8443/vws.

Click OK.

Related Information

Errores del estado de vCenter Service y del estado del hardware al intentar actualizar los datos del host
ホスト データを更新しようとしたときの vCenter Service ステータスおよびハードウェア ステータスのエラー
尝试更新主机数据时出现 vCenter 服务状态和硬件状态错误

Detectable by VMware SkylineTM

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Attachments

Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Linux ゲスト OS 上の messages.log ファイルに次の内容が出力される： vmsvc [warning] [guestinfo] RecordRoutingInfo: Unable to collect IPv4 routing table (2094561)

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この問題は、vSphere 5.5 の既知の問題です。vCenter Single Sign-On の登録サービスの一覧で、vCenter Server 5.5 と vSphere Web Client 5.5 のバージョンが誤って表示される (2062626)

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Download and Install VMware Fusion (2014097)

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