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Knowledge Base

vCenter Server Convergence activity stuck at 8% due to invalid update repository configuration (68052)

Last Updated: 1/22/2021Categories: TroubleshootingTotal Views: 15438Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

VCSA 6.7 External PSC Convergence process stuck at 8%

The convergence process starts successfully but makes no progress after 8% for a long time

In /var/log/vmware/converge/converge_status.json, you will find entries similar to:

{
"description": "Converge vCenter with external PSC to embedded PSC",
"end_time": "",
"id": "",
"message": "Getting RPMs.",
"msg_id": "15",
"progress": 8,
"start_time": "2019-04-12 14:28:08",
"status": "RUNNING",
"subtask": [
{
"key": "precheck",
"value": {
"description": "Precheck validations for converge",
"status": "SUCCEEDED"
}
},
{
"key": "requirements",
"value": {
"description": "Gather requirements",
"status": "RUNNING"
}
},

The process is stuck at Gather requirements stage.

In /var/log/vmware/converge/converge.log, you see the below information:

2019-04-12T19:28:08.757Z INFO converge Downloading RPMs
2019-04-12T19:28:08.757Z INFO converge Collected client:rest as a part of Telemetry
2019-04-12T19:28:08.834Z INFO converge Custom URL repositry not configured.Use default VMware repository URL.
2019-04-12T19:28:08.834Z INFO converge  currentURL = https://vapp-updates.vmware.com/vai-catalog/valm/vmw/8d167796-34d5-4899-be0a-6daade4005a3/6.5.0.5100.latest/
2019-04-12T19:28:08.834Z INFO converge Manifest file = https://vapp-updates.vmware.com/vai-catalog/valm/vmw/8d167796-34d5-4899-be0a-6daade4005a3/6.5.0.5100.latest/manifest/manifest-latest.xml

Cause

The vCSA repository is pointing to a vCSA 6.5 repository, which is suppose to point to 6.7

Resolution

To resolve this, you need to point the vCSA to a vCSA 6.7 repository.

Download ISO of current version of vCenter Server from VMware Downloads.

Mount the ISO to vCenter Server Virtual Machine

Modify the Update repository.

Log into the VAMI page (https://vcsa_fqdn:5480).

Under the Update tab > Click on Check Updates and click on the CD/DVD ISO for picking up the repository.

Alternatively, you can directly add the below link based on vCenter Server build, please verify the build information using KB Build numbers and versions of VMware vCenter Server :

6.7 U2:
https://vapp-updates.vmware.com/vai-catalog/valm/vmw/8d167796-34d5-4899-be0a-6daade4005a3/6.7.0.30000.latest/

6.7 U3:
https://vapp-updates.vmware.com/vai-catalog/valm/vmw/8d167796-34d5-4899-be0a-6daade4005a3/6.7.0.40000.latest/

6.7 U3b:
https://vapp-updates.vmware.com/vai-catalog/valm/vmw/8d167796-34d5-4899-be0a-6daade4005a3/6.7.0.42000.latest/

Take a snapshot of the vCSA.

Take a putty session to the vCSA , run command to delete files from previous convergence attempt

# rm -rf /root/velma/*
# rm -rf /storage/log/vmware/converge/*

Restart the vCenter Server to terminate the hung Convergence process

Run the convergence process again.

Related Information

VMware Skyline Health Diagnostics for vSphere - FAQ

Detectable by VMware SkylineTM

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仮想マシンの画面の解像度を Microsoft Windows で表示される設定可能上限より上げる方法 (2058577)

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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