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Knowledge Base

vCenter Server Appliance 6.7 U2 backup via SMB fails with error: "SMB location is invalid" (70646)

Last Updated: 3/30/2021Categories: TroubleshootingTotal Views: 73420Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

VCSA 6.7 U2 backup via SMB fails with error:

SMB location is invalid

When configuring scheduler it fails with error:

Error in method invocation module 'util.Messages' has no attribute 'ScheduleLocationDoesNotExist'

In the /var/log/vmware/applmgmt/applmgmt.log file, you see entries similar to:

<YYYY-MM-DD>T<TIME> [43441]DEBUG:backupRestoreAPI:com.vmware.appliance.recovery.backup.job.create(Structure('BackupRequest', dict(comment=None, locationUser='administrator', parts=['common'], location='SMB://jump/vami_backup', backupPassword='****', locationType=LocationType(string='SMB'), locationPassword='****')))
<YYYY-MM-DD>T<TIME> [43441]ERROR:backupRestoreAPI:Failed to mount the cifs share //jump/vami_backup/ at /storage/remote/backup/cifs/jump/GeZrNlvQ/0mIKTRQz; Err: rc=32, stdOut:, stdErr: mount error(112): Host is down
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
.
<YYYY-MM-DD>T<TIME> [43441]ERROR:backupRestoreAPI:Failed to mount the cifs share //jump/ at /storage/remote/backup/cifs/jump/GeZrNlvQ/0mIKTRQz; Err: rc=32, stdOut:, stdErr: mount error(112): Host is down
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
.
<YYYY-MM-DD>T<TIME> [43441]ERROR:backupRestoreAPI:Couldn't mount the cifs share //jump/ at /storage/remote/backup/cifs/jump/GeZrNlvQ/0mIKTRQz
<YYYY-MM-DD>T<TIME> [43441]DEBUG:backupRestoreAPI:
Exception:
Traceback (most recent call last):
File "/usr/lib/applmgmt/backup_restore/py/vmware/appliance/backup_restore/plugins/backupRestoreDispatchSMB.py", line 36, in validate
self.mount()
File "/usr/lib/applmgmt/backup_restore/py/vmware/appliance/backup_restore/plugins/backupRestoreMountedFS.py", line 159, in mount
(self.fsName, shareLocation, self.localMountPath))
Exception: Couldn't mount the cifs share //jump/ at /storage/remote/backup/cifs/jump/GeZrNlvQ/0mIKTRQz

<YYYY-MM-DD>T<TIME> [43441]DEBUG:backupRestoreAPI:Mount doesn't exist at /storage/remote/backup/cifs/jump/GeZrNlvQ/0mIKTRQz
<YYYY-MM-DD>T<TIME> [43441]DEBUG:backupRestoreAPI:Mount doesn't exist at /storage/remote/backup/cifs/jump/GeZrNlvQ/0mIKTRQz
<YYYY-MM-DD>T<TIME> [43441]ERROR:vmware.appliance.vapi.impl:pint.Error('com.vmware.applmgmt.err_invalid_remote_loc', '%(0)s location is invalid.', **{'args': LocationType(string='SMB')})

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

The issue occurs due to SMBv1 being disabled on SMB server.

Resolution

This is a known issue in VMware vCenter Appliance 6.7 U2 and above.

Currently, there is no resolution.

Workaround

To workaround this issue, enable the SMBv1 protocol on the SMB server.

For more information, see Microsoft Knowledge Base 2696547.

Note: The preceding link was correct as of September 09, 2020. If you find the link is broken, please provide feedback and a VMware employee will update the link.

Detectable by VMware SkylineTM

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