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Knowledge Base

vCenter HA mode shows "Appliance state is out of sync" (74547)

Last Updated: 9/10/2020Categories: Known IssueTotal Views: 13923Language:
Chinese (Simplified)JapaneseEnglish

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Symptoms

vCenter HA mode shows "Appliance state is out of sync".

In VCHA logs, you will see similar entries

2019-06-18T12:42:56.634-05:00 error vcha[16620] [Originator@6876 sub=ReplFacade-largeFrp] Sync failed: /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703/plugins/
updatemanager-ui-war-6.1.0/META-INF/maven/com.vmware.vum.client/updatemanager-ui-war/pom.properties, event: 4
2019-06-18T12:42:56.836-05:00 error vcha[16620] [Originator@6876 sub=RsyncRepl-largeFrp] Rsync failed, retcode: 11, error:
--> VMware vCenter Server Appliance 6.7.0.30000
-->
--> Type: vCenter Server with an embedded Platform Services Controller
-->
--> rsync: change_dir "/etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703/plugins/updatemanager-ui-war-6.1.0/META-INF/maven/com.vmware.vum.client" failed: No such
file or directory (2)
--> rsync: mkdir "/etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703/plugins/updatemanager-ui-war-6.1.0/META-INF/maven/com.vmware.vum.client" failed: No such file
or directory (2)
--> rsync error: error in file IO (code 11) at main.c(664) [Receiver=3.1.3]
-->

Note:The preceding log excerpts are only examples.Date,time and environmental variables may vary depending on your environment

Cause

The missing directory updatemanager-ui-war-6.1.0 is created temporarily by the H5 client and then deleted.

Impact / Risks

Requires reconfiguration of VCHA.

Resolution

This is a known issue affecting VMware vCenter Server 6.7. Currently, there is no resolution.
This issue is resolved in VMware vCenter Server 7.0 version.

Workaround

To workaround this issue follow the below  manual steps

1.1 Remove the existing vCHA configuration. For details,refer to VMware documentation
1.2 Remove the following symlinks under vCHA replication dir:
/storage/service-state/vsphere-ui/cm-service-packages
/storage/service-state/vsphere-ui/lookup-service-packages
/storage/service-state/vsphere-ui/vc-packages
1.3 Re-create vCHA configuration again.
- Configure vCenter HA Basic Option with the vSphere Web Client. Refer here
- Configure vCenter HA Advanced Option with the vSphere Web Client: Refer here

Detectable by VMware SkylineTM

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