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Knowledge Base

vCenter HA の構成時に「管理ネットワーク情報の取得に失敗しました。 (Failed to get management network information.)」エラーが発生する (52169)

Last Updated: 12/29/2017Categories: Best PracticesTotal Views: 1Language:
JapaneseEnglish

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Symptoms

免責事項： これは英文の記事 「"Failed to get management network information." error configuring vCenter HA」の日本語訳です。記事はベストエフォートで翻訳を進めているため、ローカライズ化コンテンツは最新情報ではない可能性があります。最新情報は英語版の記事で参照してください。

Purpose

·        vCenter HA の構成が次のエラーで失敗する。

エラー: 管理ネットワーク情報を取得できませんでした。管理インターフェイス (nic0) が正しく構成され、アクセス可能であるかどうかを確認してください (Error: Failed to get management network information. verify if management interface (nic0) is configured correctly and is reachable )

·        vCenter Server Appliance でコマンド /var/log/vmware/vcha/prepare-vcha を実行すると次のエラーで失敗する。

Traceback (most recent call last):
File "/usr/sbin/prepare-vcha", line 651, in <module>
main()
File "/usr/sbin/prepare-vcha", line 632, in main checkIps)
File "/usr/sbin/prepare-vcha", line 440, in setupVchaEthCfg selfFailoverIp = getIp.getIpPrfxForIface('eth0')
File "/usr/lib/vmware-vcha/scripts/getIp.py", line 64, in getIpPrfxForIface ifaceInfo = ifaces.getIfaceInfo(iface)
File "/usr/lib/vmware-vcha/scripts/ifaces.py", line 164, in getIfaceInfo vchaIp, vchaFqdn = iputil.getIpFqdnForEth0(skipResolveOpt)
File "/usr/lib/vmware-vcha/scripts/iputil.py", line 200, in getIpFqdnForEth0 raise Exception('Unable to get hostname resolved IP address for eth0')|
Exception: Unable to get hostname resolved IP address for eth0

Cause

この問題は次の理由で発生する場合があります。

·        パッシブ vCenter Server Appliance で内部インターフェイスを構成した後、逆引きに失敗した。
·        ホスト名に大文字が含まれている。

Resolution

この問題を解決するには、次の手順を実行します。
·        ホスト名には小文字のみが含まれていることを確認します。
·        ホスト名に大文字が使用されているかを確認するには、次の手順を実行します。
1.SSH セッションと root 認証情報を使用して vCenter Server Appliance に接続します。
2.次のコマンドを実行して、Bash シェルへのアクセスを有効にします。

shell.set --enabled true

3.shell と入力し、Enter キーを押します。
4.次のコマンドを実行して、ホスト名を確認します。

cat /etc/vmware/systemname_info.json | grep -i vCenter_hostname

·        返されるホスト名に大文字のレベルが含まれている場合は、systemname_info.json ファイルでホスト名エントリを変更します。
1.vCenter Server Appliance のスナップショットを作成します。
2./etc/vmware/systemname_info.json ファイルのバックアップを作成します。
3.次のコマンドを使用して systemname_info.json ファイルを開きます。

vi systemname_info.json

4.ファイルを保存し、終了します。
5.vCenter Server Appliance を再起動します。

·        vCenter Server Appliance で、vCenter Server の DNS 設定、および逆引きが成功していることを確認します。

Related Information

"Failed to get management network information." error configuring vCenter HA

Detectable by VMware SkylineTM

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