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Knowledge Base

"The peer site can not be added, because the given thumbprint is already used by another site." error when connecting to a remote site with vCloud Availability (66833)

Last Updated: 4/29/2019Categories: TroubleshootingTotal Views: 3443Language:
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Symptoms

When you pair a new cloud site in vCloud Availability, the action fails and you see the following message:

The peer site can not be added, because the given thumbprint is already used by another site.

In /opt/vmware/h4/cloud/log/cloud.log on the vCloud Availability vApp Replication Manager appliance, you see similar messages:

2019-01-16 18:53:29.065 DEBUG - [70d21b9b-ab1d-4108-8551-52810599ec62] [health-check-2] c.v.h.c.peer.client.PeerHealthMonitor    : Checking connection to peer LocalSite (null, https://192.168.1.51:8046)
2019-01-16 18:53:29.179 DEBUG - [70d21b9b-ab1d-4108-8551-52810599ec62] [health-check-2] c.v.h.c.peer.client.PeerHealthMonitor    : Peer RemoteSite can talk back to us: {}
2019-01-16 18:53:30.459  WARN - [0885d594-681b-4ec8-8a22-470e5af626ea] [c4-scheduler-2] c.v.r.health.HealthCheckingFactory       : Resource is broken: Vcloud{site='RemoteSite', description='', defaultSite=true, lsUrl='https://RemoteSite.cloud.local:443/lookupservice/sdk', lsThumbprint='SHA-256:F5:2B:75:BB:60:2C:3B:EC:57:E0:B9:B2:B7:18:DB:74:28:6A:5B:08:CD:52:08:5C:DD:9B:1B:8E:B7:2A:38:E8', ssoUser='cloud\admin', ssoPassword=[censored], vcdUrl='https://vcd.cloud.local:443/api', vcdThumbprint='SHA-256:02:81:58:D0:69:17:C6:D5:50:87:61:D9:16:58:D7:36:5D:A6:BC:DA:51:24:FE:F2:80:BB:5D:14:44:C6:36:87', vcdSystemUser='administrator@system', vcdSystemPassword=[censored]}
com.vmware.vcloud.client.exception.VcloudException: (Major code = 403, minor code = ACCESS_TO_RESOURCE_IS_FORBIDDEN) - Access is forbidden
...
2019-01-17 12:05:09.170  WARN - [UI_/portal/sites_ed5acbdf-a930-422a-b6a8-25196fef842c_8s] [job-16] o.h.engine.jdbc.spi.SqlExceptionHelper   : SQL Error: 0, SQLState: 23505
2019-01-17 12:05:09.171 ERROR - [UI_/portal/sites_ed5acbdf-a930-422a-b6a8-25196fef842c_8s] [job-16] o.h.engine.jdbc.spi.SqlExceptionHelper   : ERROR: duplicate key value violates unique  -01-17 12:05:09.171  INFO - [UI_/portal/sites_ed5acbdf-a930-422a-b6a8-25196fef842c_8s] [job-16] o.h.e.j.b.internal.AbstractBatchImpl     : HHH000010: On release of batch it still contained JDBC statements
2019-01-17 12:05:09.173 ERROR - [UI_/portal/sites_ed5acbdf-a930-422a-b6a8-25196fef842c_8s] [job-16] com.vmware.h4.jobengine.JobExecution     : Task de27e55b-9456-454c-83e0-3d67ec55ddcc (WorkflowInfo{type='pair', resourceType='site', resourceId='RemoteSite', isPrivate=false, resourceName='null'}) has failed
com.vmware.h4.cloud.api.exceptions.SiteThumbprintInUseException: The peer site can not be added, because the given thumbprint is already used by another site.

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs when the same certificate is in use on both the local and remote cloud sites. As a result, the local site tries to pair with the remote site and detects that the remote server has the same certificate as its own.

Resolution

This is an expected behaviour when multiple sites share the same certificate.
To resolve this issue, configure each site with their own unique certificate.

Related Information

For more information on changing vCloud Availability for Cloud-to-Cloud DR 1.x component certificates, see the Certificate Management in vCloud Availability for Cloud-to-Cloud DR section of the vCloud Availability for Cloud-to-Cloud DR documentation.

For more information on changing vCloud Availability 3.x component certificates, see the Certificate Management in VMware vCloud Availability section of the vCloud Availability documentation.

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