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Knowledge Base

"Source ESX Agent Manager is not responsive" error during migration assistance at precheck phase (77297)

Last Updated: 4/1/2020Categories: TroubleshootingTotal Views: 5266Language:
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Symptoms

Running Prechecks reported the following errors: Error: Source ESX Agent Manager is not responsive!

Checking the service-status EAM showed running.

You will see similar error message in CollectRequirements_com.vmware.eam_xx.log file as mentioned below:

CollectRequirements_com.vmware.eam_xx.log
20-02-18T15:50:35.106Z INFO eam EsxAgentManager service already started and running.
2020-02-18T15:50:35.107Z INFO vc_connector Parse rhttpproxy config file E:\Busdata\VMware\vCenterServer\vCenterServer\cfg\vmware-rhttpproxy\config.xml
2020-02-18T15:50:35.107Z INFO vc_connector Proxy http port is configured to: 80
2020-02-18T15:50:35.108Z INFO vc_connector Proxy https port is configured to: 443
2020-02-18T15:50:35.108Z INFO eam Going to access: http://localhost:80/eam/imx/esx_vm_16x.png
2020-02-18T15:50:37.121Z WARNING eam vmware-eam service is not fully started, waiting till get up and running. Sleeping for5seconds. Error: HTTP Error 503: Service Unavailable (Failed to connect to endpoint: [class Vmacore::Http::LocalServiceSpec:0000000001D800D0] _serverNamespace = /eam _isRedirect = false _port = 15005)

wrapper.log
STATUS | wrapper  | 2020/02/19 09:08:42 | JVM appears hung: Timed out waiting for signal from JVM.  Restarting JVM.
ERROR  | wrapper  | 2020/02/19 09:09:47 | Shutdown failed: Timed out waiting for signal from JVM.
STATUS | wrapper  | 2020/02/19 09:09:47 | Dumping JVM state.
ERROR  | wrapper  | 2020/02/19 09:09:51 | JVM did not exit on request, termination requested.

Cause

JVM Crashed

Resolution

To resolve this issue, please follow the below steps:

Navigate to the service-layout.mfx file in the below location

Location: C:\ProgramData\VMware\vCenterServer\cfg\service-layout.mfx (Path can be different)

Check the eam_firstboot entry for StacksizeKB the data is available, if its missing then proceed further.

You need to add the missing value which is 256 for StacksizeKB entry.

Before Changes:

#firstboot_name

cloudvm_name

ciswin_name

customMB

tinyMB

largeMB

MaxPermMB

StacksizeKB

tinyGCThreads

largeGCThreads

eam_firstboot

vmware-eam

EsxAgentManager

0

96

512

256

1

2

After Changes:

#firstboot_name

cloudvm_name

ciswin_name

customMB

tinyMB

largeMB

MaxPermMB

StacksizeKB

tinyGCThreads

largeGCThreads

eam_firstboot

vmware-eam

EsxAgentManager

0

96

512

256

256

1

2

Retry the Migration process.

Detectable by VMware SkylineTM

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Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
ESXi ホストがメンテナンス モードになっている場合、vSphere (HTML5) Client で仮想マシンのクローンを作成できない (77238)

KB
•
Cluster superviseur WCP bloqué dans « Suppression » affichant des erreurs EAM (93073)

KB
•
WCP 主管集群停滞在“正在移除”状态，显示 EAM 错误 (93073)

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