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Knowledge Base

Troubleshooting Migration compatibility warning: No guest OS heartbeats are being received (1003805)

Last Updated: 5/14/2021Categories: TroubleshootingTotal Views: 135275Language:
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Symptoms

When performing a vMotion migration, this compatibility warning is displayed:

Migration from source_server: No guest OS heartbeats are being received. Either the guest OS is not responding or VMware tools is not configured properly .

In the vpxd.log file, you see entries similar to:

vpxd-2223.log(49294): guestHeartbeatStatus = "gray",

vpxd-2223.log(50975): [2012-01-09 09:40:44.194 02468 trivia 'VmCheck' opID=3599E879-00000134-82] >>> Invoking VmTestFunctions::GuestHeartbeat

vpxd-2223.log(50976): [2012-01-09 09:40:44.194 02468 trivia 'VmCheck' opID=3599E879-00000134-82] [4+] GuestHeartbeat

vpxd-2223.log(50977): [2012-01-09 09:40:44.194 02468 verbose 'VmCheck' opID=3599E879-00000134-82] VmTestFunctions::GuestHeartbeat 1 warnings reported

error = (vmodl.MethodFault) null,

result = (vim.vm.check.Result) [

(vim.vm.check.Result) {

dynamicType = <unset>,

vm = 'vim.VirtualMachine:vm-301',

host = 'vim.HostSystem:host-23',

warning = (vmodl.MethodFault) [

(vim.fault.NoGuestHeartbeat) {

dynamicType = <unset>,

faultCause = (vmodl.MethodFault) null,

msg = "No guest OS heartbeats are being received. Either the guest OS is not responding or VMware Tools is not configured correctly.",

Cause

This issue occurs because vCenter Server loses access to the heartbeat from VMware Tools in the virtual machine when the VMware VirtualCenter Server service is restarted.

Impact / Risks

This warning message does not impact the functionality/applications running of Guest OS.

Resolution

To workaround the warning, perform one of these options:

Ensure that the VMware Tools are installed in the virtual machine before performing a migration.

Ensure that the virtual machine has been running long enough for the operating system to be completely started before performing a migration.

Restart the VMware Tools service.

For Windows virtual machine:

Click Start > Run, type services.msc, and press OK.

Right-click VMware Tools Service and click Restart.

For Linux virtual machine, run the command:

Linux machines using init.d: /etc/init.d/vmware-tools restart

Linux machines using systemd: /etc/vmware-tools/services.sh restart

If your issue continues to exist, reinstall VMware Tools to ensure that you are on the latest version.

Related Information

Performing a vMotion migration operation after restarting the VMware vCenter Server service reports the warning: No guest OS heartbeats are being received
移行の互換性に関する警告「No guest OS heartbeats are being received」のトラブルシューティング
对迁移兼容性警告进行故障排除：未收到客户机操作系统检测信号

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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Related Products:

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VMware vSphere ESXi 6.7

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VMware vSphere ESXi 6.0

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