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Knowledge Base

"Cannot download patch definitions" error while trying to download patch definitions using Update Manager 6.5.x fails (77026)

Last Updated: 1/29/2020Categories: TroubleshootingTotal Views: 11676Language:
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Symptoms

Using Update Manager unable to download patch definitions and getting below error message in GUI in the recent task,

Download patch definitions: "Cannot download patch definitions" or Check internet Connection

You will see similar log entries as mentioned below in vmware-vum-server-log4cpp.log located at /var/log/vmware/vmware-updatemgr/vum-server or C:\ProgramData\VMware\vCenterServer\logs\VMware Update Manager\

vmware-vum-server-log4cpp.log
[2020-01-23 19:29:06:335 'httpDownload' 140322746914560 ERROR] [httpDownloadPosix, 654] curl_easy_perform() failed: cURL Error: Couldn't connect to server,Unsupported proxy scheme for '[http://abc.local]:8080'
[2020-01-23 19:29:06:335 'DownloadMgr' 140322746914560 ERROR] [downloadMgr, 629] Executing download job {140322570029680} throws error: curl_easy_perform()failed: cURL Error: Couldn't connect to server, Unsupported proxy scheme for '[http://abc.local]:8080'
[2020-01-23 19:29:06:335 'DownloadMgr' 140322746914560 INFO] [downloadMgr, 715] Download failed but destination file /tmp/vci2Smh9R exists and is valid. Ignoring error
[2020-01-23 19:29:06:335 'DownloadMgr' 140322746914560 INFO] [downloadMgr, 577] Download job {140322570029680} finished, bytes downloaded = 0tel
[2020-01-23 19:29:06:335 'DownloadMgr' 140323024566016 DEBUG] [downloadMgr, 468] Download job {140322570029680} finished
[2020-01-23 19:29:06:335 'DownloadMgr' 140323024566016 DEBUG] [downloadMgr, 481] Removing download job {140322570029680} in queue
[2020-01-23 19:29:06:335 'DownloadMgr' 140323024566016 DEBUG] [downloadMgr, 500] Current download count: 0
[2020-01-23 19:29:06:335 'miscUtil' 140323024566016 INFO] [miscUtilPosix, 118] Value for registry.proxy.UseProxy is: 1
[2020-01-23 19:29:06:335 'miscUtil' 140323024566016 INFO] [miscUtilPosix, 118] Value for registry.proxy.ProxyServer is: http://abc.local
[2020-01-23 19:29:06:335 'miscUtil' 140323024566016 INFO] [miscUtilPosix, 118] Value for registry.proxy.ProxyPort is: 8080
[2020-01-23 19:29:06:335 'miscUtil' 140323024566016 INFO] [miscUtilPosix, 118] Value for registry.proxy.ProxyUserName is:
[2020-01-23 19:29:06:335 'miscUtil' 140323024566016 INFO] [miscUtilPosix, 116] Value for registry.proxy.ProxyPassword is: ********
[2020-01-23 19:29:06:335 'DownloadMgr' 140323024566016 DEBUG] [downloadMgr, 549] Url: https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml, Download destination: /tmp/vci2Smh9R

vmware-vum-server.log
2019-08-30T15:36:16.387-04:00 error vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] Failed to download file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/main/vmw-depot-index.xml
2019-08-30T15:36:16.388-04:00 warning vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] File download error: downloading file:https://hostupdate.vmware.com/software/VUM/PRODUCTION/csco-main/csco-depot-index.xml failed, 0 bytes downloaded.. Retrying
2019-08-30T15:36:16.389-04:00 error vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] Failed to download file: https://hostupdate.vmware.com/software/VUM/PRODUCTION/csco-main/csco-depot-index.xml
2019-08-30T15:36:16.404-04:00 warning vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] File download error: downloading file:http://vapp-updates.vmware.com/vai-catalog/index.xml failed, 0 bytes downloaded.. Retrying
2019-08-30T15:36:16.404-04:00 error vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] Waiting for 16 seconds to retry.
2019-08-30T15:36:48.405-04:00 warning vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] File download error: downloading file: http://vapp-updates.vmware.com/vai-catalog/index.xml failed, 0 bytes downloaded.. Retrying
2019-08-30T15:36:48.405-04:00 error vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] Failed to download file: http://vapp-updates.vmware.com/vai-catalog/index.xml
2019-08-30T15:36:48.405-04:00 error vmware-vum-server[7F54A98A8700] [Originator@6876 sub=Default] failed to download vendor index file: http://vapp-updates.vmware.com/vai-catalog/index.xml

vmware-vum-server-log4cpp.log:
[2019-08-30 15:38:36:432 'DownloadMgr' 140001604171520 ERROR]  [downloadMgr, 627] Executing download job {140000767284384} throws error: curl_easy_perform() failed: cURL Error: Couldn't connect to server, Unsupported proxy scheme for '[https://abc.proxy.com]:8080'

Cause

This issue occurs due to incorrect proxy settings or vCenter might have connectivity issues with the Proxy Server.

Resolution

Check the connectivity between vCenter Server and Proxy Server using the below commands,

wget --no-check-certificate --connect-timeout 10 -P /tmp/ http://vapp-updates.vmware.com/vai-catalog/index.xml -e use_proxy=yes -e HTTPS_PROXY=http://proxyserver_FQDN:8080

wget --no-check-certificate --connect-timeout 10 -P /tmp/ https://hostupdate.vmware.com/software/VUM/PRODUCTION/csco-main/csco-depot-index.xml -e use_proxy=yes -e HTTPS_PROXY=https://proxyserver_FQDN:8080

Check if the proxy settings are updated with correct details give only <FQDN_OF_PROXY_SERVER or IP_OF_PROXY_SERVER> instead of http://<FQDN_OF_PROXY_SERVER or http://IP_OF_PROXY_SERVER>

Go to VAMI admin page https://VCSA_FQDN:5480

Login with root credentials and navigate to Networking > Manage > Proxy Settings

Click on edit Proxy Port> Check Test Connectivity

Make sure the correct details are updated

<FQDN of Proxy Server> instead of https or http://FQDN_Proxy Server

Save the settings and Retry the download patches again.

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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