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Knowledge Base

Windows Management Instrumentation (WMI) Access Denied errors when using Capacity Planner Data Collector (2013)

Last Updated: 4/22/2015Categories: Total Views: 48190Language:
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Details

What are some steps I can take to troubleshoot WMI access denied problems seen when using Capacity Planner Data Collector?

Solution

The most common error reported by the operating system for WMI problems is Access Denied. There are many reasons you may encounter an Access Denied message. Below are steps to check for the more common ones. You'll find a longer list, with more suggested solutions, in the "Troubleshooting" section of the VMWare Capacity Planner 2.x Data Collection Guide.

If you are reading logs from another computer on the network, make sure that the user and password you have supplied for each feed correspond to an administrator account on the target computer. That account must have a non-blank password.

Check that DCOM is enabled on both the host and the target PC. Check the following registry entry on both computers:
Key: HKEY LOCAL MACHINE\Software\Microsoft\Ole
Name: EnableDCOM
Type: REG_SZ
Data: Y

Check that WMI is installed. WMI is present by default in Windows 2000 and later operating systems, but must be installed manually on Windows NT 4 systems. To check for the presence of WMI, select Start > Run and type wbemtest. If the Windows Management Instrumentation Tester application starts, then WMI is present; if it does not start, you must install it. Consult the "Troubleshooting" section of the VMWare Capacity Planner 2.x Data Collection Guide for details.

Ensure that WMI permissions have been set correctly. Consult the "Troubleshooting" section of the VMWare Capacity Planner 2.x Data Collection Guide for details.

For Windows XP Professional target systems, make sure that remote logons are not being coerced to the guest account (also known as "ForceGuest"), which is enabled by default on computers that are not attached to a domain. To turn off this coercion, select Start > Run and type secpol.msc to open the Local Security Policy editor. If it is not already expanded, click Local Policies > Security Options. Select Network access: Sharing and security model for local accounts. If this entry is set to guest only, right-click it and choose Properties. Select Classic - local users authenticate as themselves, and restart the computer.

On Windows XP SP2 systems, configure the firewall to allow remote administration. To do this, open a command prompt and type netsh firewall set service RemoteAdmin.

If you have other internal firewalls on your network, you may have to configure them to allow WMI messages. See the "Troubleshooting" section of the VMWare Capacity Planner 2.x Data Collection Guide for advice. Even if you are not knowingly running any firewall software, some antivirus solutions may contain their own firewall functionality. Such software that is not properly configured to allow WMI traffic may be the cause of the problem.

Make sure that no remote access or WMI-related services have been disabled. In Windows XP, the following services should be running (or at least allowed to start on demand):

COM+ Event System

Remote Access Auto Connection Manager

Remote Access Connection Manager

Remote Procedure Call (RPC)

Remote Procedure Call (RPC) Locator

Remote Registry

Server

Windows Management Instrumentation

Windows Management Instrumentation Driver Extensions

WMI Performance Adapter

Workstation

These links at Microsoft's Web site also discuss WMI:

http://www.microsoft.com/technet/scriptcenter/resources/wmifaq.mspx#EDAA

http://support.microsoft.com/?kbid=290403

Note: The preceding links were correct as of April 24, 2015. If you find a link is broken, provide feedback and a VMware employee will update the link.

Additional Information
For translated versions of this article, see:

日本語: Capacity Planner Data Collector を使用すると、Windows Management Instrumentation (WMI) の「アクセスが拒否されました」エラーが発生する (2096196)

简体中文: 使用 Capacity Planner 数据收集器时发生 Windows Management Instrumentation (WMI) 拒绝访问错误 (2113248)

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