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Knowledge Base

Windows 32bit virtual machines with the ESX 4.0 Update 1 VMware Tools XPDM SVGA II graphics driver installed fail (1020158)

Last Updated: 3/20/2024Categories: Total Views: 20102Language:
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Symptoms

If you have Windows 32bit virtual machines with more than 3 GB memory and the ESX 4.0 Update 1 version of VMware Tools with the VMware XPDM SVGA II graphics driver installed, you may experience these symptoms:

The virtual machines fail.

You see the error:

VMware ESX unrecoverable error: (vcpu-*) Unexpected return status from VMKernel_SetupPhysMemMap(pagein, * pages): Not found

This issue occurs when you shut down the virtual machines or during the shutdown phase of a reboot.

If the virtual machines are running OpenGL applications, failures may occur outside of shutdown or reboot operations.

Resolution

This issue is resolved in ESX/ESXi 4.0 Update 2. To download ESX/ESXi 4.0 Update 2, see the VMware Download Center.

This issue is caused by the VMware XPDM SVGA II graphics driver.

To workaround this issue in versions prior to ESX/ESXi 4.0 Update 2, try one of these options:

If video acceleration is not necessary, remove the driver and install the Windows SVGA default driver.

Downgrade the VMware XPDM SVGA II graphics driver by using Windows Roll Back Driver feature.

If VMware Tools is freshly installed with the ESX 4.0 Update 1 version, the Roll Back Driver feature is not an option. In this case, use the driver from a virtual machine that still has the ESX 4.0 version of VMware Tools:

Copy the contents of C:\Program Files\VMware\Vmware Tools\Drivers\video from a virtual machine that has still the ESX 4.0 version of VMware Tools to a shareable location.

Note: The VMware XPDM SVGA II driver (11.6.0.9) from ESX 4.0 is also attached to this article.

Open the Windows Device Manager, expand Display Adapters and right-click VMware SVGA II.

Choose Install from a list or specific location (Advanced), then select Don't search. I will choose the driver to install.

Click Have Disk... and point to the formerly shared, old VMware Display Drivers vmx_svga.inf.

Follow the installation and reboot the virtual machine.

Detectable by VMware SkylineTM

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Attachments

1020158_driver.zip

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
Download and Install VMware Fusion (2014097)

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