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Knowledge Base

When installing VMware Workstation, the Setup window displays a blank screen (1027986)

Last Updated: 3/23/2024Categories: TroubleshootingTotal Views: 50320Language:
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Symptoms

During VMware Workstation installation, the Setup window goes blank.

Installation fails and presents an empty dialog box.

In the vmware.log file, you see the error:

20100902170704:ERROR** CHtmlDialog::CallJScript: Failed to obtain required required jscript ID; COM Error: -2147352570

Cause

This issue may occur if:

The registry is damaged or modified

Files are missing

You have a video resolution problem

Resolution

To resolve this issue, you must replace certain files with the original version.

Note: The steps in this article modify the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft article 136393.

To replace the files:

Open a command prompt. For more information, see Opening a command or shell prompt (1003892).

Run these commands to re-register the necessary files and details:

If VMware Workstation is installed on a 32-bit version of Windows:

regsvr32 jscript.dll

regsvr32 vbscript.dll

If VMware Workstation is installed on a 64-bit version of Windows:

cd C:\windows\syswow64

regsvr32 C:\windows\system32\jscript.dll

regsvr32 C:\windows\system32\vbscript.dll

Restart Windows.

If these steps do not resolve the issue, edit the registry and enable ACTIVEX display:

Click Start > Run, type regedit, and click OK.

The Registry Editor window opens.

Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0.

Right-click 1200 and click Modify.

In the Value field, enter 0 or 1 and click OK.

Quit the Registry Editor.

If changing the value to 0 or 1 fails to resolve the issue, browse to:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\

In these locations, there are zones from 0,1,2,3, and 4. If you find a folder which has special characters in the name, delete the folder and then try installing.

Related Information

Note: The preceding link was correct as of September 6, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link.

Opening a command or shell prompt

Detectable by VMware SkylineTM

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