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Knowledge Base

What roles are available in Skyline Advisor (Cloud Services) (77247)

Last Updated: 10/6/2022Categories: InformationalTotal Views: 8236Language:
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Details

This article provides information on the different roles for Skyline Advisor (Cloud Services).

Solution

Cloud Services Organization role membership and Skyline Advisor role access is available within the Identity & Access Management feature of VMware Cloud Services.

Note that only Organization Owners of a Cloud Services Organization are able to view the Identity & Access Management feature within VMware Cloud Services.

If you are an Organization Member, the Services, Identity & Access Management, Billing & Subscriptions, Support Center, and Developer Centers features will not be visible.

What are the different roles available for a Cloud Services Organization.

1. Organization Owner - Similar to the Super User role in Customer Connect, an Organization Owner is the first point of contact for Skyline services. There can be multiple Organization Owners for a Cloud Services Organization.

We recommend having a minimum of two users assigned the Organization Owner role. This is to prevent the customer from being unable to modify their Cloud Services Organization user membership and service access in the event that an Organization Owner is unable to access their account, or is not available.

2. Organization Member - Users with this role have limited access. They cannot add new users, remove users, or modify service access. Organization Members will not be able to view VMware Cloud Services features including Services, Identity & Access Management, Billing & Subscriptions, Support Center, and Developer Center.

3. Support User - All Organization Owners have the ability to open a Support Request for services available on VMware Cloud Services. An Organization Member must have the Support User permission applied in order to open a Support Request for services available on VMware Cloud Services.

How Do I Add a New User to my Cloud Services Organization, and assign them access to Skyline Advisor?

Login to VMware Cloud Services at https://cloud.vmware.com

Click Console to enter the Cloud Services Console.

Click on Identity & Access Management located at the top of the page, in-between Services and Billing & Subscriptions.

Click Add Users.

Enter the email address for the new user to add.

Assign the new user the Organization Member or Organization Owner role.

Assign the new user service access. Click Add Service Access.

Select the Skyline Advisor service, and check the box next to the Skyline User, Skyline API User, or Skyline Administrator role.

The new user will receive an email notification that they have been given access to the Cloud Services Organization, with access to Skyline Advisor.

Why Would I Want to Add Additional Users to my Cloud Services Organization, and give them access to Skyline Advisor?

The primary reasons why you would want to add additional users to your Cloud Services Organization, and give them access to Skyline Advisor are as follows:

Allow additional users to view the findings and recommendations within Skyline. This allows you to collaborate as a team on proactively remediating potential issues, security vulnerabilities, and configuration recommendations within your environment.

Allow users who open Support Requests with VMware Global Support Services (GSS) to approve support bundle log transfer requests within Skyline. Within Skyline, VMware Technical Support Engineers (TSEs) are able to request support bundles for open Support Requests. However, it requires that the customer approve the support bundle log transfer request. If the customer does not approve the support bundle log transfer request, the request will expire and the VMware TSE will request the customer upload the logs using traditional methods, such as Customer Connect or Secure FTP. If the customer has not been added to Skyline Advisor, they will be unable to approve the support log bundle transfer request. This could delay the troubleshooting process of the issue reported within the Support Request.

What is the Difference Between a Skyline Administrator, a Skyline User, and a Skyline API User?

Skyline Advisor Service Access Roles

Role

Privileges

Skyline Administrator

A user assigned the Skyline Administrator service access role can utilize features and functionality available within Skyline Advisor including Dashboard, Collector Details, Inventory, Findings & Recommendations, Upgrade Recommendations, and Log Assist.

Additionally, a user assigned the Skyline Administrator service access role can also utilize the following features and functionality:

Add a Skyline Collector to the Cloud Services Organization.

DeRegister an inactive Skyline Collector from the Cloud Services Organization.

Receive email notification for when a Skyline Collector root password is about to expire.

Opt-In or Opt-Out to sharing data relating to Dell Solutions (Dell EMC SupportAssist for Enterprises) via the Integrations page.

Link, or Unlink, Entitlement Accounts to/from a Cloud Services Organization.

Enable, or Disable, the View Support Requests Raised by Team Members feature. This features allows individuals to see Support Requests opened by other team members associated with the same Entitlement Account(s). Enabling this feature allows users to transfer support bundles, or approve/reject log transfer requests, within Skyline Log Assist.

For more information regarding Entitlement Account modes in Skyline Advisor, see KB Article 79286.

Note: The Integrations tab/page will only be visible if you are using Dell PowerEdge 12g or above servers for your vSphere platform. If you are not using Dell PowerEdge servers, or are using Dell PowerEdge servers prior to version 12g, the Integrations tab/page will not be visible within Skyline Advisor.

Skyline User

A user assigned the Skyline User service access role can utilize features and functionality available within Skyline Advisor including Dashboard, Collector Details, Inventory, Findings & Recommendations, Upgrade Recommendations,  and Log Assist.

A user assigned the Skyline User service access role:

Cannot Add a Skyline Collector to the Cloud Services Organization.

Cannot DeRegister an inactive Skyline Collector from the Cloud Services Organization.

Cannot receive email notification for when a Skyline Collector root password is about to expire. This email notification preference will not be visible and therefore, not configurable.

Cannot agree to Opt-In, or Opt-Out, to sharing data relating to Dell Solutions (Dell EMC SupportAssist for Enterprise), via the Integrations page. The Integrations page will still be visible to Skyline Users.

Cannot Link, or Unlink, Entitlement Accounts to/from a Cloud Services Organization.

Cannot Enable, or Disable, the View Support Requests Raised by Team Members feature.

For more information regarding Entitlement Account modes in Skyline Advisor, see KB Article 79286 .

Note: The Integrations tab/page will only be visible if you are using Dell PowerEdge 12g or above servers for your vSphere platform. If you are not using Dell PowerEdge servers, or are using Dell PowerEdge servers prior to version 12g, the Integrations tab/page will not be visible within Skyline Advisor.

Skyline API User

A user assigned the Skyline API User service access role can leverage the Skyline Insights API feature.

Note: Users with this service access role, who still want to access Skyline, should also enable the Skyline User Role at a minimum.

How Do I Change the Cloud Services Role or Skyline Access Role for a User?

To modify a user's Cloud Services Organization role, or service access, perform the following steps:

Login to VMware Cloud Services at https://cloud.vmware.com

Click Console to enter the Cloud Services Console.

Click on Identity & Access Management located at the top of the page, in-between Services and Billing & Subscriptions.

Click the check box next to the User you want to modify role, or service access.

Click Edit Roles.

To modify Organization Role access, click the dropdown next to Assign Organization Roles, and choose either Organization Member or Organization Owner.

To modify the user's Service Role, such as Skyline Administrator, for the Skyline Advisor service, select the new service role.

To grant additional service access, click Add Service Access, then choose the service, and service role.

To remove service access, click the X next to the service for which you want to remove access from the user.

Click Save.

Related Information

VMware Cloud Services - Organization Roles and Permissions

VMware Cloud Services - Manage Users

VMware Cloud Services - Add Users to Your Organization

VMware Cloud Services - Edit User Roles

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