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Knowledge Base

Watch4net: M&R 6.6u1 installed in RHEL 7.4 displaying squares in reports (514676)

Last Updated: 5/29/2020Categories: TroubleshootingTotal Views: 3587Language:
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Symptoms

After installing Watch4net 6.6u1 in a RHEL 7.4 server, reports are showing boxes instead of the legend and the side measures in all reports.

Cause

During the installation of RHEL 7.4 the font package was not installed from under development section, which does not allow Watch4net to display the appropriate fonts in reports.
Java can use logical font definitions by referring to a physical font (installed at the OS level) e.g.
from Java/Sun-JRE/8.0.141/lib/fontconfig.RedHat.6.properties.src. W4N comes with its own fonts as well. e.g.
in Web-Servers/Tomcat/Default/webapps/APG/fonts, but usually when watch4net is not displaying the expected font it is caused by an OS level constraint.

Resolution

1. Check and verify the source of the fonts being used by Watch4net
lsof | grep -i font  to see where Watch4net is pulling fonts from.

2. if the correct list of fonts is not displayed, or only an unrecognized font is displayed, make sure to install the font package from a previous release of RHEL
or have the customer copy fonts from a previous RHEL release and install in the following location:
/usr/local/share/fonts/

Note: RHEL guidelines for installing fonts are available here

3.After installing new fonts stop and start tomcat from /opt/APG/bin
./manage-modules.sh service stop tomcat default
./manage-modules.sh service start tomcat default

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