Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Virtual machines in Horizon View fail to power on due to missing descriptor files (56590)

Last Updated: 8/6/2018Categories: TroubleshootingTotal Views: 4047Language:
Chinese (Simplified)JapaneseEnglish

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

Virtual machines in Horizon View fails to power on.

Note: This issue is known to affect multiple virtual machines.

In the ESXi hostd.log file, you see entries similar to:

2018-03-26T17:09:46.036Z warning hostd[xxxxxx] [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/57ff8acb-41eefcbc-f274-000af7662110/KLICVDAxxx/KLICVDAxxx.vmx opID=3f86632-AD-13-56-8e-fe83 user=vpxuser:xxx.xxx.xxx\Kli-svcVDIadmin] Load failed: cannot open /vmfs/volumes/580a6eb0-74ce89b2-3e6a-000af7662110/KLICVDAxxx-vdm-user-disk-D-030847dc-f604-4873-9950-0b65e505382e.vmdk (25): The system cannot find the file specified

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

While investigating the datastores, the descriptor files for the User Data Disk (UDD) are missing.

Note: When you browse the datastore through the vCenter Server GUI, the disk appears to be missing. Opening an SSH console to the ESX/ESXi host and navigating to the datastore from there shows that the flat file is in the datastore while the descriptor file is missing.

This issue occurs regardless of the refresh policy in Horizon View.

Cause

This issue occurs randomly when a directory is perceived as empty, though it is not empty.

Impact / Risks

Upgrade of ESXi host is required.

Resolution

This issue is resolved in ESXi 5.5 P05, ESXi 6.0 P01, ESXi 6.5 and ESXi 6.7 versions, available at VMware Downloads.

Note: Ensure that all ESXi versions in the cluster is in the fixed version and there are no storage disconnect issues in the environment.

Workaround

To work around this issue, recreate the descriptor files. For more information, see Recreating a missing virtual machine disk (VMDK) descriptor file (1002511).

Related Information

Before upgrading, refer to the VMware Product Interoperability Matrices.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

No results for undefined

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vSphere ESXi

VMware vSphere ESXi

VMware Horizon View

VMware Horizon

Related Versions:

VMware vSphere ESXi 6.7

VMware vSphere ESXi 6.5

VMware vSphere ESXi 6.0

VMware vSphere ESXi 5.1

VMware vSphere ESXi 5.0

Take Our Survey

Support Assistant