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Knowledge Base

VMware Workstation Player 15.x sales, licensing, and compatibility FAQs (56988)

Last Updated: 1/25/2022Categories: LicensingTotal Views: 18100Language:
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Purpose

This article provides answers to frequently asked questions on sales, licensing, and the compatibility of VMware Workstation 15.x Player.

Resolution

General FAQs

How much does VMware Workstation 15 Player cost?
VMware Workstation Player 15.x is available in two editions:

VMware Workstation 15 Player – Free version

VMware Workstation 15 Player – Paid version

VMware Workstation 15 Player available for free for personal use and VMware Workstation 15 Player for commercial use costs $149.99 USD. The VMware Workstation 15 Player paid edition upgrade is priced at $79.99 USD.

For information on Licensing VMware Workstation, see How to License VMware Workstation.

Where can I buy VMware Workstation Player?
VMware Workstation Player is available for purchase on the VMware online store.

What are the system requirements for Workstation 15 Player?
For information on the system requirements, see System requirements for VMware Player (2084507).

How much does VMware Workstation 15 Player Academic cost?
Students can purchase software from the VMware Store.

I have an older Player version, such as 7.x Pro. Am I eligible to purchase an upgrade to Workstation 15 Player?
The upgrade option for VMware Workstation Player 15 is available for customers who own previous versions of Player Pro or Workstation Player. You may purchase a license upgrade from the VMware Online Store. The cost of the license upgrade to Workstation Player is $79.99 USD. For more information, see How to place an order on the VMware Online Store (2006980).

Where can I download VMware Workstation 15  Player?
To download VMware Workstation Player, go to VMware Downloads. For more information, see Downloading and installing VMware Workstation Player (2053973).

Can I commercially use the copy of VMware Workstation Player that comes with VMware Workstation Pro?
Yes, you can commercially use the copy of VMware Workstation Player that comes with VMware Workstation Pro. It must be run on the same machine VMware Workstation is installed on.

Are there guidelines for using VMware Workstation Player for personal use?
Yes. Please refer to the VMware Workstation Player End-User License Agreement (EULA) for using VMware Workstation Player according to VMware design and licensing guidelines.

What is the difference between the free and paid editions of VMware Workstation Player?
VMware Workstation Player is a free download, but purchasing and entering a license key entitles the users to the following additional benefits:

When licensed, VMware Workstation Player is designed to be used commercially. It is licensed for use by employees, training organizations, contractors and can be transferred to partners or potential customers.

When licensed, VMware Workstation Player is enabled to run restricted virtual machines created by VMware Fusion Pro or VMware Workstation.

When licensed, VMware Workstation Player better supports mass deployments to thousands of users including installation options and custom configuration settings to run unattended installs using system configuration software and hide unwanted features.

With a minimum quantity of 10 licenses, Basic or Production support can be purchased for the commercial version of Workstation Player

Can VMware Workstation Player (Paid version) install on the same machine as other VMware products?
No. VMware Workstation Player is not designed to co-install with other VMware products. If an installation of VMware Workstation or VMware server is detected on a machine where VMware Workstation Player is being installed, the VMware Workstation Player installation will display an error message and will terminate. However, if you purchase and install VMware Workstation Pro, a version of VMware Workstation Player that will work, is included.

Can I install Workstation Player on more than one PC?
Personal users only need one license to install on all PCs. Business or educational institutions need one license per PC.
The free version of VMware Workstation Player cannot be redistributed for Commercial / Business environments.

Can I upgrade from VMware Workstation Player to VMware Workstation Pro or VMware Fusion?

Yes, you can upgrade from VMware Workstation Player to VMware Workstation Pro.

Upgrades can be purchased from the VMware online store.

There is no upgrade path from Workstation Player to Fusion or Fusion Pro.

How does VMware Workstation Player compare to VMware Workstation Pro?
VMware Workstation Player enables you to quickly and easily create and run virtual machines. The Workstation Player user interface is designed to be as easy to use as possible. It is intended for people who need to run virtual machines, typically provided to them by their IT organization, system administrator, instructor, software supplier etc.
VMware Workstation Pro is much more advanced and comes with powerful features including snapshots, cloning, remote connections to vSphere or vCloud Air, sharing VMs, advanced Virtual Machines settings and much more. Workstation Pro is designed to be used by technical professionals such as developers, quality assurance engineers, systems engineers, IT administrators, technical support representatives, trainers, etc. More comparison details are available in the Workstation Pro vs Workstation Player comparison table.

Licensing FAQ

Where is the license key that I’ve just purchased?
You can view your license keys in My VMware. For more information, see How to view license keys in My VMware (2006831).
The license key is also sent via an email after your purchase. Look for your Order Confirmation email. You may need to check your junk/spam folder.
Note: If your license key is not available in your order confirmation email, your order might still be processing. Wait for the follow-up email to confirm your license key. This email is usually sent within 24 hours from the time of purchase. The follow-up email contains a link to access your license key.

Where and how do I license my Workstation Player 15.x product that I just purchased?
To license your VMware Workstation Player 15.x software or to change your license type from evaluation to purchased:

Open Player.

Go to the VMware Player menu at the top left corner of your screen

Select Help > Enter License.

How do I register my new VMware Player license key?
If you placed your order online, the license key will be delivered to your My VMware account automatically and no registration is required.
If you have purchased it through a reseller, you must register it on My VMware to get the complimentary support. For more information on registering a license key, see How to register a license key in My VMware (2011177).

Who is eligible for a free upgrade to Workstation Player 15.5?
Customers who currently own licenses for Workstation Player 15 are entitled to download the .5 update.

Is VMware extending complimentary support for existing customers who download the .5 update?
No, Complimentary Support begins from point of purchase.

Will there be phone support available for customers using .5 update?
Phone Support is not included in product purchasing. Customers are not entitled to phone support.

How will customers be notified about the .5 release?
Via Social Media announcement and email communication.

What are the different ways that a customer may install the latest version once released?
Customers will only have the option by going to the My VMware portal, downloading the product, and installing it manually.
There won’t be in-app pop-up update available.

Will customers need a new License Key for Workstation Player 15.5?
No, the License Key from Workstation Player 15 will work on all Versions of Workstation Player 15.x (15 and 15.5)

Technology Guarantee Program (TGP) FAQs

What is the Technology Guarantee Program?
VMware provides a complimentary copy of VMware Workstation Player if you have purchased a copy of Workstation 14 Player from the VMware Store or a VMware Reseller between August 20, 2018 and September 25, 2018.

How can I obtain my VMware Workstation 15 Player license key, if I am within the eligibility period?
If you have purchased VMware Workstation 15 Player electronically from VMware or a VMware Reseller during this time period, you will automatically receive a new VMware Workstation 15 Player license key(s) via email.
The license keys will also be delivered to your My VMware account and the keys can be found in the new folder called Technology Guarantee Program and no further action is required to receive your upgrade.

How can I downgrade Workstation 15 Player License Key?
VMware Workstation 15 Player can be downgraded.
The downgrade mapping for Workstation Player is now active in My VMware. The new mappings are Workstation 15 Player to Workstation 14 Player and Workstation 12 Player. For more information on, see How to downgrade license keys in My VMware (2006975).

Refunds

I do not have a supported operating system. Can I get a refund?
There are no refunds for VMware Workstation Player purchases. We offer a 30-day trial of the software for you to evaluate and the program and verify all functionality. For more information, see the VMware Store FAQs.

I accidentally placed an order twice. Can I get a refund?
If you accidentally placed an order twice, VMware can provide a refund.

Support/Support Options

I accidentally placed an order for Workstation Player instead of Workstation Pro. Can I get a refund?
There are no refunds for Workstation Player 14.x. However, if you accidentally placed an order, VMware can provide a refund.

What kind of support will I get when I purchase VMware Workstation 15 Player?

VMware Workstation 15 Player has 30 days of complimentary email support from the day your VMware Workstation 15 Player license is registered.

Customers who have purchase 10 or more licenses of VMware Workstation 15 Player can buy Basic or Production Support at the time of license purchase.

Customer may also purchase Per Incident Support. For more information, see Purchasing and filing Pay Per Incident support for VMware products (2014035).

Do I get telephone support for installation?
Telephone support is provided to customers with Workstation 15 Player who have purchased Basic or Production Support with the product. You may purchase a pay per incident telephone support request. After the support is purchased, you may file a pay per incident support ticket. For more information, see Purchasing and filing Pay Per Incident support for VMware products (2014035).

I have upgraded/installed VMware Workstation 15 Player. Where do I find my previous virtual machine?
Your virtual machines are not affected by the installation of VMware Workstation Player 15.x. For more information, see Locating a hosted virtual machine's files (1003880).

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