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Knowledge Base

VMware Workstation 15.x Pro sales, licensing, and compatibility FAQs (56987)

Last Updated: 12/21/2020Categories: LicensingTotal Views: 48324Language:
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This article provides answers to frequently asked questions on sales, licensing, and compatibility of VMware Workstation 15.x Pro.

Note: For information on Licensing VMware Workstation, see How to License VMware Workstation.

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Frequently Asked Questions

I have VMware Workstation 14 Pro. Am I eligible to purchase an upgrade to VMware Workstation 15 Pro?
Yes. If you have registered your license key with VMware, you can purchase an upgrade license from the Online Store.

I have VMware Workstation 1.x – 11.x. Can I purchase VMware Workstation 15 Pro at an upgrade discount?
There is no upgrade option for VMware Workstation 1.x – 11.x. You can purchase a full license from the Online Store.

Where can I download VMware Workstation 15 Pro?
You can download VMware Workstation from the VMware Download Center. For more information, see Accessing VMware downloads (2006993).

Where can I get information on how to use VMware Workstation?
For more information on how to use VMware Workstation 15 Pro, see:

Using VMware Workstation section in VMware Workstation 15 Pro Documentation guide

Guest Operating System Installation Guide

VMware Knowledge Base

Can I use the same license key to install VMware Workstation Pro on multiple computers?
The End User License Agreement (EULA) linked to VMware Workstation Pro does not allow you to install another instance of Workstation Pro with the same license key. You require a separate Workstation license for each installation.

Licensing

Where is the license key that I just purchased?
You can view license keys in Customer Connect. For more information, see How to view license keys in Customer Connect (2006831).
The license key is also sent via an email after your purchase. Look for your Order Confirmation email. You may need to check your junk/spam folder.

Note: If your license key is not available in your order confirmation email, your order might still be processing. Wait for the follow-up email to confirm your license key. This email is usually sent within 24 hours from the time of purchase. The follow-up email contains a link to access your license key.

Where and how do I license Customer Connect Workstation 15 Pro product that I’ve just purchased?
To license your VMware Workstation 15 Pro software or to change your license type from evaluation to purchased:

Open Workstation.

Go to the Help menu and select Enter Serial Number.

How do I register my new VMware Workstation 15 Pro license key?

Product registration occurs automatically at the time of purchase for all VMware products. The license keys will be available in your Customer Connect account.

Desktop products such as VMware Fusion and VMware Workstation purchased online do not require manual registration.

If the licenses are purchased recently or registered recently and you do not have them under your account, contact the Super Uer or Procurement Contact of the account. For more information see, How to locate the Super User and Procurement Contact in Customer Connect (2070494).

Can I downgrade my license key?
Yes, VMware Workstation 15 Pro can be downgraded to Workstation 14 Pro or Workstation 12 Pro. For information on downgrading licenses, see How to downgrade license keys in Customer Connect (2006975).
Please note licenses in China not purchased via VMware store cannot be downgraded.

Who is eligible for a free upgrade to Workstation Pro 15.5?
Customers who currently own licenses for Workstation Pro 15 are entitled to download the .5 update.

Is VMware extending complimentary support for existing customers who download the .5 update?
No, Complimentary Support begins from point of purchase.

Will there be phone support available for customers using .5 update?
Phone Support is not included in product purchasing. Customers are not entitled to phone support.

How will customers be notified about the .5 release?
Via Social Media announcement and email communication.

What are the different ways that a customer may install the latest version once released?
Customers will only have the option by going to the Customer Connect portal, downloading the product, and installing it manually.
There won’t be in-app pop-up update available.

Will customers need a new License Key for Workstation Pro 15.5?
No, the License Key from Workstation Player 15 will work on all Versions of Workstation Pro 15.x (15 and 15.5)

Technology Guarantee Program (TGP)

What is the Technology Guarantee Program?
VMware provides a complimentary copy of VMware Workstation 15 Pro, if you purchased a copy of Workstation 14 Pro from Online Store or select Resellers between August 20, 2018 and September 25, 2018. For more information, see Technology Guarantee and Subscription Fulfillment for VMware Workstation and Player Pro (2093259).

How can I obtain Customer Connect Workstation 15 Pro license key, if I am within the eligibility period?

If you have purchased VMware Workstation 14 electronically from VMware or a VMware reseller during this time period, you will automatically receive a new VMware Workstation 15 Pro license key(s) via email

The license keys will also be delivered to your Customer Connect account and the keys can be found in the new folder called Technology Guarantee Program and no further action is required to receive your upgrade.

I have a subscription for my license of VMware Workstation Pro. How do I get my free upgrade?
Customers with an active support and subscription (SnS) contract are eligible to upgrade to Workstation 15 Pro. For more information, see How to upgrade license keys in Customer Connect (2006974).
Upgrades are available on the portal shortly after VMware Workstation 15 Pro becomes generally available. All license keys with active support and subscription contracts with an end date on or after General Availability are eligible for an upgrade.
After receiving your new license keys, you can download VMware Workstation 15 Pro software from the Download VMware Workstation page.

Refunds

I purchased VMware Workstation 14 before the cut off date for the Technology Guarantee Program. Can I get a refund?
There are no refunds for VMware Workstation Pro purchases.

I do not have a supported operating system. Can I get a refund?
There are no refunds for VMware Workstation Pro purchases. We offer a 30-day trial of the software for you to evaluate the program and verify all functionality. For more information, see the VMware Store FAQs.

What kind of support comes with a purchase of VMware Workstation 15 Pro?
VMware Workstation 15 Pro has 30 days of complimentary email support after you register the license key. For information on registering your license key, see How to register a license key in Customer Connect (2011177).
Customers who purchase 10 or more licenses of VMware Workstation 15 Pro can buy Basic or Production Support at the time of license purchase.
Customer may also purchase Per Incident Support. For more information, see How to Purchase and file Pay Per Incident support for VMware products (2014035).

Do I get telephone support for installation?
Telephone support is sold as a separate product. You may purchase per incident telephone support. After the support is purchased, you may file a paid per incident support ticket. For more information, see How to Purchase and file Pay Per Incident support for VMware products (2014035).

Additional Links:

Product page

Supported host operating systems for Workstation Pro 12.x, 14.x and 15.x (2129859)

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