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Knowledge Base

VMware Smart Assurance: Smarts 9.x RabbitMQ does not start on Windows Server 2016 OS (76391)

Last Updated: 1/1/2021Categories: TroubleshootingTotal Views: 3114Language:
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Symptoms

RabbitMQ service is not starting on new install on Windows Server 2016 OS and the message generated is as follows:

Service smarts-rabbitmq starting...
Starting service with command line: "sm_rabbitmq.bat" "--ignoreme"
Waiting for service to finish
Program exited with return code 0

Cause

Smarts Service Assurance Manager (SAM) for Windows Installer does not include the bundle of 2013 Visual Studio C++ Runtime libraries. Microsoft discontinued bundling Visual Studio 2013 VC++ Redistributable on Windows 2016 Server releases.

Smarts does include the 2005 and 2008 Visual Studio VC++ Redistributable in the installation bundle.

Resolution

Install the 2013 Visual Studio C++ Runtime libraries through the Visual Studio 2013 VC++ Redistributable package from Microsoft to resolve the issue.

Navigate to following URL:
https://visualstudio.microsoft.com/vs/older-downloads/

Scroll Down to the "Other Tools, Frameworks and Redistributables" section and expand the section.

Download the "Visual Studio 2013 VC++ Redistributable" package and install the run-time components that are required to run C++ applications that are built by using Visual Studio 2013.

The above site information is accurate as of January 2021. In case of any issues downloading or installing this software, contact Microsoft support.

Detectable by VMware SkylineTM

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