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Knowledge Base

VMware Learning Platform FAQ (70735)

Last Updated: 7/3/2020Categories: InformationalTotal Views: 4168Language:
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Details

This article provides answers to frequently asked questions (FAQs) about VMware Learning Platform.

Solution

This FAQ provides answers to commonly asked general questions about VMware Learning Platform and commonly asked questions about lab administration.

General Questions

What is VMware Learning Platform?

VMware Learning Platform (VLP), is a multi-tenant VMware Cloud service that lets you create, manage, and deliver richly-featured IT labs for self-paced training on demand, instructor-led training, and live lab events.

VLP technology is based on the same tools and workflows used to create and administer VMware Hands-on-Labs.

Can my lab connect to resources on the internet?

Yes.  By default, lab virtual machines have a NAT interface with access to the internet.

Can my lab connect to resources that are hosted in my on-premises datacenter?

Yes.  Several connectivity options are available, including VPN configurations supported by VMware NSX that can provide secure tunnel options to on-premises resources.

How do I protect my labs from Internet attacks?

VMware NSX is used for firewall and NAT services. Customers are in full control of their firewall policies.

What regions are currently available for VMware Learning Platform?

US (West)

EMEA (Amsterdam)

Are Single Sign-on (SSO) capabilities available?

We support SAML for administrative roles in the Administrator user interface. These roles include instructors, tenant administrators, and content creators.

When directory service integration is required for end users of labs, the typical approach is to leverage an LTI-compliant LMS or integrate with our API to automate management of users and entitlements.

What is the current support model for VMware Learning Platform?

We follow the Cloud Services Production Support model.
For more information, see https://www.vmware.com/support/services/saas-production.html

Can we utilize our own existing cloud capacity subscriptions such as AWS / Azure?

No, VMware Learning Platform is an end-to-end solution currently hosted as a VMware Cloud service within VMware's own cloud infrastructure.

Lab Administration

What operating systems are supported?

We support any x86 operating systems that is supported by vSphere.

How are OS updates managed for labs?

Once a template has been created, the customer is responsible for management and patching of guest operating systems.

How do I change the disk size on VLP lab templates?

You have a few options for changing disk size on lab templates.

You can add a VMDK to virtual machines through the vCloud Director interface. Or you can expand the volume to span multiple devices from the guest operating system. If you want to expand the base disk instead of adding another disk, open a VMware service request  for a VLP admin to adjust the virtual machine’s disk size for you.

What is the default password for VM templates published in the public catalog?

For Windows based images, use the following default credentials:

Username: Administrator
Password: VMware1!

For Linux based images, use the following default credentials:

Username: Root
Password: VMware1!

I am having trouble connecting to a lab. What steps can I follow to troubleshoot the issue?

Here are some basic tips:

Make sure you are using the latest version of a supported browser and clear your cache and cookies and reload.

Make sure you are able to reach the labs through your network by trying to take the lab in a different network. Sometimes corporate networks have proxies that will deny a console connection.

Make sure you have the recommended bandwidth and latency to run the application correctly.

Check to see if the network you are in has deployed an AV system. These are very hard to spot and the best way to see if its your local network is to test it from a different network.

What are the networking requirements in order to run a lab?

We recommend you have at least between 300 - 500 Kbps of bandwidth per client and 240 ms or less of latency.

We find that taking a lab in a shared Wifi network may result in a less than optimal experience. If you do not have complete control of your WIFI network, we recommend you use cabled, dedicated networking.

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