Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

VMware Fusion 11.x sales, licensing and compatibility FAQs (56986)

Last Updated: 12/21/2020Categories: LicensingTotal Views: 41621Language:
Chinese (Simplified)Portuguese (Brazil)JapaneseSpanishEnglish

21 like this article

Subscribe to get an email
newsletter with new updates

21 people found this helpful Please provide article feedback:

Symptoms

.

Purpose

This article provides information on frequently asked questions regarding sales, licensing and the compatibility of VMware Fusion 11.x.

Resolution

General FAQs

How much does VMware Fusion 11.x cost?
VMware Fusion 11.x is available in two editions:

VMware Fusion 11

VMware Fusion 11 Pro

VMware Fusion 11 is priced at $79.99 USD, whereas the VMware Fusion 11 Pro is priced at $159.99 USD. The version upgrade to Fusion 11 from older versions (Fusion 8.x, 8.x Pro, 10.x or 10.x Pro) is priced at $49.99 USD, whereas the VMware Fusion 11 Pro edition upgrade or version upgrade is priced at $119.99 USD.

What are the Guest OS compatible with Fusion 11.x?

Please enter the compatibility guide at https://www.vmware.com/resources/compatibility/search.php

What are the system requirements for Fusion 11.x?
For more information on the system requirements, see System requirements for VMware Fusion (2005196) or https://www.vmware.com/products/fusion.html.

How much does Fusion 11.x Academic cost?
Students can purchase academic software from the VMware Academic Store.

I have an older Fusion version, such as (8.x, 10.x) and Parallels Desktop. Am I eligible to purchase an upgrade to Fusion 11.x?
The upgrade option for VMware Fusion 11 Pro is available for customers who own earlier versions of Fusion (8.x, 10.x) or Parallels Desktop (version 12, 13 or 14). You can purchase a license upgrade from the VMware Online Store. The cost of the license upgrade to Fusion 11 is $79.99 USD and to Fusion 11 Pro $119.99 USD. For more information, see VMware store purchasing and order details (2006980).

Where can I download VMware Fusion 11.x?
To download VMware Fusion, go to http://www.vmware.com/go/downloadfusion. For more information, see Downloading and installing VMware Fusion (2014097) and Accessing VMware downloads (2006993).
Note: Physical boxes of VMware Fusion are no longer available.

Can I install Fusion 11.x on more than one Mac?
Personal users require only one license to install on all Macs, but business or educational institutions require one license per Mac.

Licensing FAQ

Where is the license key that I’ve just purchased?
You can view your license keys in Customer Connect. For more information, see How to view license keys in Customer Connect (2006831) .
The license key is also sent via an email after your purchase. Look for your Order Confirmation email and be sure to check your junk or spam folder.
Note: If your license key is not available in your order confirmation email, your order might still be processing. Wait for the follow-up email to confirm your license key. This email is usually sent within 24 hours from the time of purchase. The follow-up email contains a link to access your license key.

Where and how do I license Customer Connect Fusion 11.x product that I’ve just purchased?
To license your VMware Fusion 11.x software or change your license type from evaluation to purchased:

Open Fusion.

Navigate to the VMware Fusion menu at the top left corner of your screen.

Click Enter License/Get License.

How do I register my new VMware Fusion license key?
If you placed your order online, the license key is delivered to your Customer Connect account automatically and does not require registration.

For more information on registering a license key, see How to register a license key in Customer Connect (2011177).

Who is eligible for a free upgrade to Fusion 11.5, Fusion Pro 11.5?
Customers who currently own licenses for Fusion 11, Fusion Pro 11 are entitled to download the .5 update.

Is VMware extending complimentary support for existing customers who download the .5 update?
No, Complimentary Support begins from point of purchase.

Will there be phone support available for customers using .5 update?
Phone Support is not included in product purchasing. Customers are not entitled to phone support.

How will customers be notified about the .5 release?
Via Social Media announcement and email communication.

What are the different ways that a customer may install the latest version once released?
Customers will only have the option by going to the Customer Connect portal, downloading the product, and installing it manually.
There won’t be in-app pop-up update available.

Will customers need a new License Key for Fusion 11.5 or Fusion Pro 11.5?
No, the License Key from Fusion 11 will work on all Versions of Fusion 11.x (11 and 11.5) and the License Key from Fusion Pro 11 will work on all Versions of Fusion Pro 11.x (11 and 11.5)

Technology Guarantee Program (TGP) FAQs

What is the Technology Guarantee Program?
VMware provides a complimentary copy of VMware Fusion 11.x if you have purchased a copy of Fusion 10 from the VMware Store or a VMware Reseller between Aug 20, 2018 and September 25, 2018.

How can I obtain Customer Connect Fusion 11 license key, if I am within the eligibility period?

If you have purchased VMware Fusion 10.x electronically from VMware or a VMware Reseller during this time period, you will automatically receive a new VMware Fusion 11.x license key(s) via email after the General Availability of Fusion 11. The license keys will be delivered to your Customer Connect account and you can find the keys in the new folder called Technology Guarantee Program and no further action is required to receive the upgrade.

I have a Support and Subscription contract for my license of VMware Fusion 10.x. How do I get my free upgrade?
If you have an active Support contract, you are eligible to upgrade to Fusion 11.x. For more information on upgrading, see How to upgrade license keys in Customer Connect (2006974).
After receiving your new license keys, you can download the VMware Fusion 11.x software from the Fusion Download page.
Note: Upgrades are available in the license portal soon after VMware Fusion 11.x becomes Generally Available.

How do I continue using my product after receiving the new free upgraded license keys?
After receiving the new license keys, ensure that you have installed the correct version of the product because Fusion 11 licenses are not supported on Fusion 10. For more information about activating the license on the product, see Licensing VMware Fusion (2014287).

How can I downgrade a Fusion 11 license key?
Fusion 11 can be downgraded.
The downgrade mapping for Fusion is now active in Customer Connect. The new mappings are:

Fusion 11 to Fusion 10

Fusion 11 Pro to Fusion 10 Pro

The license key for Fusion 11/ Fusion 11 Pro follows the five-step downgrade path meaning it can be downgraded to
Fusion 10 and then to Fusion 8
Fusion 8 and then to Fusion 7
Fusion 7 and then to Fusion 6
Fusion 6 and then to Fusion 5

Note: It is not recommended to downgrade to older versions since these have reached End of Support as per the Product Lifecycle Matrix.

For more information, see How to downgrade license keys in Customer Connect (2006975).

Refunds

I do not have a supported operating system. Can I get a refund?
There are no refunds for VMware Fusion purchases. We offer a 30-day trial of the software to evaluate the program and verify all functionality. For more information, see the VMware Store FAQs.

I accidentally placed an order twice. Can I get a refund?
If you accidentally placed an order twice, VMware can provide a refund.

Support/Support Options

What kind of support will I get when I purchase VMware Fusion 11.x?
VMware Fusion has 18 months of complimentary email support from the day your VMware Fusion 11 order is completed.
Customers those who have purchased 10 or more licenses of VMware Fusion 11.x Pro can buy Basic or Production Support at the time of license purchases.
Customers may also purchase Per Incident support.

Do I get telephone support for installation?
Telephone support is provided to customers using Fusion 11 Pro and who have purchased Basic or Production Support with the product. You may purchase a Pay Per Incident telephone support request. After the support is purchased, you may file a Pay Per Incident support ticket. For more information, see How to purchase and file Pay Per Incident support for VMware products (2014035).

I have upgraded or installed VMware Fusion 11.x. Where can I find my previous virtual machine?
Your virtual machines are not affected by the installation of VMware Fusion 11.x. By default, virtual machines are saved at/Documents/Virtual Machine/ within your home folder in Mac. For more information, see Locating the virtual machine bundle in VMware Fusion (1007599).

My networking is no longer working after I installed VMware Fusion 11.x. What happened?
To troubleshoot network issues, see Troubleshooting networking and internet connection issues in VMware Fusion (1016466).

My printer is no longer working after I installed VMware Fusion 11.x. What happened?
To troubleshoot printer issues, see Troubleshooting printer connection issues in VMware Fusion (1014535).

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)Portuguese (Brazil)JapaneseSpanishEnglish

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
VMware vRealize Operations Manager 6.1 中的电子邮件通知忽略了“再次通知”字段 (2144248)

KB
•
升级到 vCenter Server 5.5 Update 1 后，vSphere Web Client 和其他插件不再起作用 (2074942)

Results 1-3 of 3

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Fusion Pro

VMware Fusion

Related Versions:

VMware Fusion Pro 11.x

VMware Fusion 11.x

Take Our Survey

Support Assistant