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Knowledge Base

VMware ESX/ESXi 4.1 host with Broadcom bnx2x (in-box driver version 1.54.1.v41.1-1vmw) experiences a loss of network connectivity and a purple diagnostic screen (1029368)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 26371Language:
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Symptoms

If you are using VMware ESX or ESXi 4.1 with the Broadcom bnx2x (in-box driver version 1.54.1.v41.1-1vmw), you may experience some of these symptoms:

A loss of network connectivity from the host

A purple diagnostic screen occurs

The bnx2x driver or firmware panics and dumps a backtrace, following these messages in the /var/log/vmkernel (ESX) or /var/log/messages (ESXi) log file:

Jul 27 23:41:42 vmkernel: 0:00:34:23.762 cpu8:4401)<3>[bnx2x_attn_int_deasserted3:3379(vmnic0)]MC assert!
Jul 27 23:41:42 vmkernel: 0:00:34:23.762 cpu8:4401)<3>[bnx2x_attn_int_deasserted3:3384(vmnic0)]driver assert
Jul 27 23:41:42 vmkernel: 0:00:34:23.762 cpu8:4401)<3>[bnx2x_panic_dump:634(vmnic0)]begin crash dump
Jul 27 23:41:42 vmkernel: 0:00:34:23.762 cpu8:4401)<3>[bnx2x_panic_dump:642(vmnic0)]def_c_idx(1960) def_u_idx(0) def_x_idx(0) def_t_idx(0) def_att_idx(8) attn_state(1) spq_prod_idx(177)
Jul 27 23:41:42 vmkernel: 0:00:34:23.762 cpu8:4401)<3>[bnx2x_panic_dump:653(vmnic0)]fp0: rx_bd_prod(6e95) rx_bd_cons(97) *rx_bd_cons_sb(6ca6) rx_comp_prod(6f07) rx_comp_cons(6d07) *rx_cons_sb(6d07)
Jul 27 23:41:42 vmkernel: 0:00:34:23.762 cpu8:4401)<3>[bnx2x_panic_dump:658(vmnic0)] rx_sge_prod(0) last_max_sge(0) fp_u_idx(6b54) *sb_u_idx(6b54)

You experience a purple diagnostic screen similar to:

@BlueScreen: #UD Exception 6 in world 4116:idle20 @ 0x41800fa2c9f4
1:20:12:30.796 cpu20:4116)Code start: 0x41800f600000 VMK uptime: 1:20:12:30.796
1:20:12:30.797 cpu20:4116)0x417f800a7918:[0x41800fa2c9f4]skb_over_panic@esx:nover+0x5f stack: 0x417f800a7968
1:20:12:30.797 cpu20:4116)0x417f800a7b08:[0x41800fb4f1ed]bnx2x_rx_int@esx:nover+0x107c stack: 0x41000218a1c0
1:20:12:30.798 cpu20:4116)0x417f800a7b48:[0x41800fb61880]bnx2x_poll@esx:nover+0x1cf stack: 0x417f800a7c64
1:20:12:30.798 cpu20:4116)0x417f800a7bc8:[0x41800fa5013a]napi_poll@esx:nover+0x10d stack: 0x417fcfea9378
1:20:12:30.799 cpu20:4116)0x417f800a7c98:[0x41800f6d699b]WorldletBHHandler@vmkernel:nover+0x442 stack: 0x417f800a7de8
1:20:12:30.799 cpu20:4116)0x417f800a7cf8:[0x41800f6062d6]BHCallHandlers@vmkernel:nover+0xc5 stack: 0x10041000240c000
1:20:12:30.800 cpu20:4116)0x417f800a7d38:[0x41800f6065d0]BH_Check@vmkernel:nover+0xcf stack: 0x417f800a7de8
1:20:12:30.800 cpu20:4116)0x417f800a7e48:[0x41800f7cc7c5]CpuSchedIdleLoopInt@vmkernel:nover+0x6c stack: 0x417f800a7e88
1:20:12:30.801 cpu20:4116)0x417f800a7e58:[0x41800f7d28ae]CpuSched_IdleLoop@vmkernel:nover+0x15 stack: 0x14
1:20:12:30.801 cpu20:4116)0x417f800a7e88:[0x41800f632aa7]Init_SlaveIdle@vmkernel:nover+0x11e stack: 0x0
1:20:12:30.802 cpu20:4116)0x417f800a7fe8:[0x41800f8a3d98]SMPSlaveIdle@vmkernel:nover+0x45f stack: 0x0
1:20:12:30.813 cpu20:4116)FSbase:0x0 GSbase:0x418045000000 kernelGSbase:0x0

Note: This issue has occurred with, but is not exclusive to HP Proliant and Integrity blade servers with BCM57711E network interfaces.

Resolution

This issue is resolved in a patch release for ESX/ESXi 4.1. For more information, see:

ESX 4.1 – VMware ESX 4.1 Patch ESX410-201011401-BG: Updates vmware-esx-drivers-net-bnx2x (1029394)

ESXi 4.1 – VMware ESXi 4.1 Patch ESXi410-201011401-BG: Updates Firmware (1029398)

This issue is also resolved in the asynchronous Broadcom driver release bnx2x 1.60.50.v40.3 and newer. For more information, see VMware ESX/ESXi 4.0 Driver CD for Broadcom NetXtreme II BCM57710, BCM57711, BCM57711E Ethernet Controller and How to install async drivers on ESX/ESXi 4.x (1032936).

This issue is also seen with the 4.1 U3 inbox driver version 1.54.1.v41.1-2vmw. See, Download VMware ESX/ESXi 4.x Driver CD and HP Download drivers and software.

Related Information

To determine the version of the installed driver:

Open a console to the ESX or ESXi host. For more information, see Unable to connect to an ESX host using Secure Shell (SSH) (1003807) or Using Tech Support Mode in ESXi 4.1 (1017910).

Determine the version of the bnx2x driver using the command:

vmkload_mod -s bnx2x | grep Version

Note: If this command returns no version number, the bnx2x driver is not in use on the ESX/ESXi server and this issue is not applicable.
Using Tech Support Mode in ESXi 4.1, ESXi 5.x, and ESXi 6.x
VMware ESX 4.1 Patch ESX410-201011401-BG: Updates vmware-esx-drivers-net-bnx2x
VMware ESXi 4.1 Patch ESXi410-201011401-BG: Updates Firmware
Installing async drivers on ESXi 4.x and ESX 4.x
Broadcom bnx2x（筐体内ドライバ バージョン 1.54.1.v41.1-1vmw）を使用した VMware ESX/ESXi 4.1 ホストでネットワーク接続が失われ、紫色の診断画面が表示される
具有 Broadcom bnx2x（内置驱动程序版本 1.54.1.v41.1-1vmw）的 VMware ESX/ESXi 4.1 主机出现网络连接丢失并显示紫色诊断屏幕

Detectable by VMware SkylineTM

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