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Knowledge Base

VMware 製品の診断情報の収集 (1010705)

Last Updated: 4/5/2024Categories: How toTotal Views: 1Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

免責事項：これは英文の記事「Collecting diagnostic information for VMware products (1008524)」の日本語訳です。記事はベストエフォートで翻訳を進めているため、ローカライズ化コンテンツは最新情報ではない可能性があります。最新情報は英語版の記事で参照してください。

Purpose

VMware テクニカル サポートでは通常、サポート リクエストを処理する際に、診断情報の送付をお願いしています。この診断情報には、製品固有のログ、構成ファイル、状況に適したデータが含まれます。この情報は、各製品の特定のスクリプトやツールを使用して収集され、ESXi ホストからのホストのサポート バンドルおよび vCenter Server サポート バンドルを含めることができます。ホストのサポート バンドルに収集されたデータは、機密情報と見なされます。さらに、vSphere 6.5 の時点で、サポート バンドルには ESXi ホストからの暗号化情報が含まれる場合があります。サポート バンドルに含まれる情報の詳細については、「Data collected when gathering diagnostic information from vSphere products (2147388)」を参照してください。

注：診断情報の収集は、ログ ファイルの収集と同様です。

この記事には、VMware 製品の診断情報の取得手順が記載されています。

この記事に従って取得した診断情報は、VMware テクニカル サポートにアップロードされます。情報を適切に識別するためには、新しいサポート リクエスト（SR）の作成時に受け取る SR 番号を使用する必要があります。

注：

サポート リクエストの提出方法については、「How to file a Support Request in Customer Connect (2006985)」を参照してください。

サポート リクエストの更新については、「How to view and update Support Requests in Customer Connect (2007048)」を参照してください。

サポート ファイルのアップロードについては、「Uploading diagnostic information to VMware (1008525)」を参照してください。

Resolution

このリストから、製品と、該当する場合はバージョンを選択します。

注：製品を選択するときは、対応する記事の製品番号を参照し、該当するバージョンがリストされているかどうかを判断してください。

App Volumes

Location of VMware App Volumes log files (2091590)

VMware Capacity Planner

Collecting diagnostic information for VMware Capacity Planner (1008424)

VMware Consolidated Backup (1.5)

Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5 (1006784)

VMware Converter

Collecting diagnostic information for VMware Converter (1010633)

VMware Data Protection

Collecting diagnostic information for VMware Data Protection (2033910)

VMware Data Recovery

Collecting diagnostic information for VMware Data Recovery (1012282)

VMware ESXi/ESX

Collecting diagnostic information for VMware ESXi/ESX using the vSphere Client (653)
Collecting diagnostic information for VMware ESXi/ESX using the vm-support command (1010705)
Collecting diagnostic information for VMware vCenter Server and ESXi/ESX using the vSphere PowerCLI (1027932)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)

VMware Fusion

Collecting diagnostic information for VMware Fusion (1003894)

VMware Horizon Mirage

Collecting diagnostic information for VMware Horizon Mirage (2045794)

VMware Horizon Workspace

Collecting logs from VMware Horizon Workspace vApp (2053549)

VMware Horizon DaaS Appliance

Collecting diagnostic information from VMware Horizon DaaS Appliances (2121318)

VMware Identity Manager

Collecting VMware Identity Manager logs and diagnostic information (2139503)

VMware Infrastructure SDK
（VMware vSphere Web Services、vSphere SDK for Perl、vSphere PowerCLI、vSphere vCLI、CIM SDK）

Collecting diagnostic information for VMware Infrastructure SDK (1001457)
Collecting diagnostic information for the VMware Virtual Disk Development Kit (1006186)

VMware Integrated OpenStack

Collecting diagnostic information for VMware Integrated OpenStack (2125261)

VMware Lab Manager（2.x、3.x、4.x）

Collecting diagnostic information for VMware Lab Manager 2.x (4637378)
Collecting diagnostic information for VMware Lab Manager 3.x (1006777)
Collecting diagnostic information for Lab Manager 4.x (1012324)

VMware NSX Guest Introspection MUX

Collecting diagnostic information for the NSX Guest Introspection MUX VIB (2094267)

VMware NSX for vSphere 6.x

Collecting diagnostic information for VMware NSX for vSphere 6.x (2074678)

VMware Player

Collecting diagnostic information for VMware Player and VMware Player Pro (2104004)

VMware Service Manager

Collecting diagnostic information for VMware Service Manager (2012820)

VMware Stage Manager (1.0.x)

Collecting diagnostic information for VMware Stage Manager 1.0.x (1005865)

VMware Storage Appliance

Collecting diagnostic information for a vSphere Storage Appliance cluster (2003549)

VMware vCenter Support Assistant

Accessing the VMware vCenter Support Assistant 5.1.x logs for troubleshooting and debugging (2042458)

VMware ThinApp (4.0x)

Collecting diagnostic information for VMware ThinApp (1006152)

VMware Tools

Enabling debug logging for VMware Tools within a guest operating system (1007873)

VMware Update Manager

Collecting diagnostic information for VMware Update Manager (1003693)

VMware vCenter Chargeback

Collecting diagnostic information for vCenter Chargeback (1020274)

VMware vRealize Business Standard

Collecting diagnostic information for VMware vRealize Business Standard (2107649)

VMware vRealize Configuration Manager（旧 vCenter Configuration Manager) 4.x/5.x

Collecting diagnostic information for VMware vRealize Configuration Manager (2001258)

VMware vRealize Infrastructure Navigator（旧 vCenter Infrastructure Navigator）

Collecting diagnostic information for VMware vRealize Infrastructure Navigator (2040467)

VMware vRealize Log Insight（旧 vCenter Log Insight）

Collecting diagnostic information for VMware vRealize Log Insight (2056760)

VMware vRealize Orchestrator (旧 vCenter Orchestrator) (4.0)

Collecting diagnostic data for VMware Orchestrator APIs (1010959)

VMware vRealize Operations Manager vApp（旧 vCenter Operations Manager vApp）(5.0)

Collecting diagnostic information for VMware vRealize Operations Manager 5.0 vApp (2013647)

VMware vRealize Operations Manager vApp（旧 vCenter Operations Manager vApp）(6.0)

Collecting diagnostic information from VMware vRealize Operations Manager (vApp) 6.0.x (2074601)

VMware vRealize Operations Manager Enterprise（旧 vCenter Operations Manager Enterprise）

Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)

VMware vRealize Operations Manager Standard（旧 vCenter Operations Manager Standard）

Collecting diagnostic information for VMware vRealize Operations Manager Standard (1036655)

VMware vCenter Server（4.x、5.x、6.0）

Collecting diagnostic information for VMware vCenter Server (1011641)
Collecting diagnostic information for ESXi/ESX hosts and vCenter Server using the vSphere Web Client (2032892)

VMware vCenter Server Heartbeat

Retrieving the VMware vCenter Server Heartbeat Logs and other useful information for support purposes (1008124)

VMware vCenter Site Recovery Manager、vSphere Replication

Collecting diagnostic information for Site Recovery Manager (1009253)

VMware vRealize Automation（旧 vCloud Automation Center）（4.5、6.x）

Retrieving logs from VMware vRealize Automation 4.5 (2036956)
Log locations in VMware vCloud 6.x Suite (2074803)
Collecting VMware vRealize Automation logs using the vRealize Automationlog collection utility (2078179)

VMware vCloud Connector（1.0、2.5）

Collecting diagnostic information for vCloud Connector 1.0.x [v. 1.0 only] (1036378)
Collecting diagnostic information for VMware vCloud Connector 2.5x (2057022)

VMware vCloud Director

Collecting diagnostic information for VMware vCloud Director (1026312)

VMware vCloud Usage Meter

Collecting diagnostic information for VMware vCloud Usage Meter (2040496)

VMware View Manager

Collecting VMware Horizon View logs and diagnostic information (1017939)

VMware VirtualCenter（2.0、2.5）

Collecting diagnostic information for VMware VirtualCenter 2.x (1003688)

VMware Virtual Infrastructure Client (3.x)

%UserProfile%\\Local Settings\Application Data\VMware\vpx\viclient*.log

VMware vSAN

Collecting vSAN support logs and uploading to VMware (2072796)

VMware vFabric Application Director Appliance

Collect Logs from the vFabric Application Director Appliance 5.x (2057138)

VMware vFabric Data Director (2.7)

Collecting diagnostic Information for VMware vFabric Data Director 2.7 (2057153)

VMware vShield Manager (4.x)

Collecting diagnostic information for VMware vShield Manager (1029717)

VMware vShield

Obtaining logs and information needed for VMware vShield products (2012760)

VMware vSphere 5.0 Client

%userprofile%\AppData\Local\VMware\vpx\viclient*.log

VMware vSphere Data Protection

Collecting diagnostic information for VMware Data Protection (2033910)

VMware vSphere Replication

Collecting the VMware vSphere Replication logs (2013091)

VMware Workstation（6.0、Windows および Linux）

『Workstation 6 User Manual guide』 の 「序文 」を参照してください

VMware Workstation（7.0、Windows および Linux）

『Workstation 7 User Manual Guide』の「サポート スクリプトの実行」セクションを参照してください

VMware Workstation （8.0 以降、Windows および Linux）

[ファイル] メニューの [ヘルプ] > [サポート] > [サポート データの収集]

WSX サーバ ログ：

Windows： %TEMP%\VMware-%USERNAME%
Linux： /var/log/vmware/

Related Information

Cisco Nexus 1000V の診断情報の収集の詳細については、Cisco サポート コミュニティの記事、「Nexus 1000V Log Collection」を参照してください。

注：このリンクは 2015 年 3 月 6 日時点のものです。リンクが切れているのに気づいた場合はご連絡ください。VMware の担当者がリンクをアップデートします。

Collecting diagnostic information for VMware products
Uploading diagnostic information for VMware
“vm-support” command in ESX/ESXi to collect diagnostic information

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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