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Knowledge Base

VMC on AWS access changes on Customer Connect and Cloud Services Platform (68095)

Last Updated: 3/21/2024Categories: InformationalTotal Views: 7391Language:
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Details

VMware Cloud on Amazon Web Services (AWS) information will not be available in Customer Connect portal, as this will be transitioned to Cloud Services Platform  during June to September 2019. All VMware Cloud on AWS support entitlement will henceforth be available only in Cloud Services Platform (CSP).

Note: The majority of VMware services are now hosted in CSP. If you have any other services that are not hosted in CSP, you will be receiving a separate bill for those services.

This transition impacts the below functionalities for migrated services:

Services

Identity & Access Management

Billing & Subscriptions

Support Requests (this feature redirects to the Customer Connect portal)

Insights

Develop Center

Organization

Downloads

To login to the Cloud Services Platform, use your Customer Connect username and password.

Solution

Refer to the screenshots below to know the functionality changes from Customer Connect to Cloud Services Platform:

View subscription details

Previous view: Products > Subscription Services

Related CSP View: CSP > Services > Organization

Current Usage & Cost

Previous view: Products > Subscription Services > Select a Subscription

Related CSP View: Billing and Subscriptions > Overview

File Technical Support Request

Previous view: Support > Get Support

For technical support: select Service > SIDs for that service are displayed

Related CSP View: CSP > Support Requests

Note: When the provided buttons are selected, a new tab to the Support portion of the Customer Connect portal is automatically opened.

Funds

Details about VMC on AWS Fund Redemptions are available in the Hybrid & Subscription Purchasing Programs (HPP/SPP) section in Customer Connect. Customers can view their Cloud Services Subscription activity by clicking on the 'Redemption Report' link.

Related Information

Please review the following resources for related details on CSP:

Organization Roles available in Cloud Services Platform (CSP) (2151069)

Service-Based Roles in Cloud Services Platform (CSP) (79275)

How to invite users to the Organization (Org) in the Cloud Services Platform (CSP) (79240)

How to update personal information in Cloud Services Platform (CSP) (2151068)

How to update password in Cloud Services Platform (CSP) (2151066)

How to view all users associated to an Organization in Cloud Services Platform (CSP) (2151063)

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