Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

VIC Plugin in HTML5 Client Fails Thumbprint Validation (52540)

Last Updated: 6/29/2020Categories: TroubleshootingTotal Views: 10290Language:
English

1 like this article

Subscribe to get an email
newsletter with new updates

1 people found this helpful Please provide article feedback:

Symptoms

The VIC plugin frame loads but none of the objects load within the plugin.

The actions show disabled.

In the logs on the vCenter vSphere-ui/logs/vsphere_client_virgo.log show similar to the following:

[2018-01-11T14:34:17.915-06:00] [ERROR] data-service-pool-665  70000430 100010 200002 com.vmware.utils.ssl.ThumbprintTrustManager   Server certificate chain is not trusted and thumbprint doesn't match
[2018-01-11T14:34:17.931-06:00] [ERROR] http-bio-5090-exec-6  70000430 100010 200002 com.vmware.vise.mvc.servlets.GlobalExceptionResolver   Exception handled:  com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Server certificate chain is not trusted and thumbprint doesn't match

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

Certificate change on the vCenter that did not update in the platform service controller managed object browser. See KB for details.

Refer to below mentioned Knowledge Base article for more details.
vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0 (2109074)
https://kb.vmware.com/s/article/2109074

vCenter Server certificate validation error for external solutions in environments with Embedded Platform Services Controller (2121689)
https://kb.vmware.com/s/article/2121689

Resolution

1.    Follow the KB that matches the PSC deployment type:

vCenter Server or Platform Services Controller certificate validation error messages for external solutions in environments with an External Platform Services Controller (2121701)
https://kb.vmware.com/s/article/2121701

vCenter Server certificate validation error for external solutions in environments with Embedded Platform Services Controller (2121689)
https://kb.vmware.com/s/article/2121689

2.  After the lookupservice trust anchors have been validated and corrected as needed validate the VECS store has the leaf certificate for the MACHINE_SSL_CERT store __MACHINE_SSL alias. This would become a chain certificate from some upgrade paths.

Validation:

Check the MACHINE_SSL_CERT store. This should be a single leaf certificate. If the store contains the chain certificate then this will need to be corrected.

/usr/lib/vmware-vmafd/bin/vecs-cli entry list --store MACHINE_SSL_CERT

Backup the Certificate and Key:

Export the certificate.

/usr/lib/vmware-vmafd/bin/vecs-cli entry getcert --store MACHINE_SSL_CERT --alias __MACHINE_CERT --output ~/entry__MACHINE_CERT-getcert.txt

2.  Export the private key.

/usr/lib/vmware-vmafd/bin/vecs-cli entry getkey --store MACHINE_SSL_CERT --alias __MACHINE_CERT --output ~/entry__MACHINE_CERT-getkey.txt

Copy certificate leaf:

The certificate leaf is the top most certificate of the chain file. Use preferred text editor to the first certificate denoted by and including -----BEGIN CERTIFICATE----- -----END CERTIFICATE-----. Save this to the file leaf_MACHINE_CERT.pem.

Validate the certificate is correct.

openssl x509 -in ~/leaf_MACHINE_CERT.pem -noout -text

3. Validate public keys match.
openssl pkey -in ~/entry__MACHINE_CERT-getkey.txt -pubout -outform pem | sha256sum

openssl x509 -in ~/leaf_MACHINE_CERT.pem -pubkey -noout -outform pem | sha256sum

If validation is correct proceed, else troubleshoot any errors and mismatches regenerating certificates as needed.

Recreate the entry in the VECS store:

Stop all services and start only the vmaffdd, vmdird, vmcad services.

service-control --stop --all
service-control --start vmafdd
service-control --start vmdird
service-control --start vmcad

2. Delete the existing entry.
/usr/lib/vmware-vmafd/bin/vecs-cli entry delete --store MACHINE_SSL_CERT --alias __MACHINE_CERT

3. Create a new entry of the same name pointing to the same key and leaf certificate.
/usr/lib/vmware-vmafd/bin/vecs-cli entry create --store MACHINE_SSL_CERT --alias __MACHINE_CERT --cert ~/leaf_MACHINE_CERT.pem --key entry__MACHINE_CERT-getkey.txt

4. Stop start all services (Alternative reboot VCSA)
service-control --stop --all
service-control --start --all

Related Information

Refer to below links for more related information:-

Managing Services and Certificates With CLI Commands

vecs-cli Command Reference

Unable to see any content in the vCenter VIC Plugin UI #299

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
Download and Install VMware Fusion (2014097)

Results 1-2 of 2

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vSphere Integrated Containers

VMware vSphere

Related Versions:

VMware vSphere Integrated Containers 1.x

Take Our Survey

Support Assistant