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Knowledge Base

Using View Connection Server fails after renaming it and reports the error in VMware Horizon View: The View Connection Server connection failed (1038838)

Last Updated: 12/30/2022Categories: Total Views: 28689Language:
English

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Symptoms

Renaming a Connection Server is unsupported.

After renaming the View Connection Server, you are unable to administer the View environment from the View Administrator Web page.

You see this error in the browser:
Connection timed out

You are not able to connect to the View Connection Server from the View Client.

You see this error:

The View Connection Server connection failed

The View Connection Server service fails to start and you see this error in the event viewer under Windows Logs > Application on the Connection Server:

Connection Server stopping. The LDAP configuration for this computer (cn=CS,ou=server,ou=properties,dc=vdi,dc=vmware,dc=int) can not be read (no such object). it is possible that this server computer name has changed since the "Connection Server" software was installed or the entry has been removed from LDAP. From control panel "add or remove programs" please remove "Connection Server" and
"ADAM Instance VMwareVDMDS" and then reinstall "Connection Server

Caution: Do not follow the instructions in the logs. Removing ADAM Instance VMwareVDMDS may delete your pool details.

Resolution

Note: Changes to the View Connection Server name can cause the Connection Server service to fail to start.

To resolve this issue, change the name back to the original name and restart the server (this is required as part of the name change procedure). After rebooting, verify that the View Connection Server service has started.

To change the name of the View Connection Server:

Create a new computer (physical or virtual) with the desired name.

Install the Connection Server software as a Replica Connection Server of the original server.

Verify that the Replica Connection Server works by connecting to it using the browser and View Clients.

Decommission the old Connection Server:

Uninstall the View Connection Server.

Uninstall the VMware VDMDS.

On the new Connection Server, run this command in a command prompt to remove the old connection server entry:

vdmadmin.exe -S -r -s old_connection_server_ name

Note: The vdmadmin command is located at C:\Program Files\VMware\VMware View\Server\tools\bin.

If the IP address needs to be the same as the Connection server decommissioned, change the IP address on the new Connection Server.

Note: All Connection Servers need a fixed IP address. Connection Server or Replica Server cannot be installed on a computer with a DHCP address.

If you have already uninstalled the Connection Server and the VMware VDMDS and there is no other Connection Server in your environment, you have to restore the ADAM database from the backups created automatically on the Connection Server. These backups are available at:

install drive\ProgramData\VMware\VDM\backup\Backup-*.LDF

To restore the ADAM database:

Copy all backup files to a safe location.

Choose the latest file for restore.

Install the Connection server.

Stop the View Connection service.

Restore the ADAM database.

run vdmimport.exe:

vdmimport -f backupfile.ldf

Notes:

Replace backupfile.ldf with the correct file name. The preceding command assumes that the backup file is in the current folder. Add the absolute path if the backup file is located other than the current folder.

Backups are created once daily. Any changes in the View pools since the last backup are lost.

Page last Reviewed: 12/30/2022
Next Review Due: 12/30/2024

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Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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ADAM 데이터베이스 간 복제 강제 적용 (1021805)

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