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Knowledge Base

Usage Meter fails to export log bundle and sends unecrypted reports after applying hot patch (74693)

Last Updated: 9/17/2019Categories: TroubleshootingTotal Views: 2673Language:
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Symptoms

When the user tries to export a log bundle you see an error message:

"Support bundle script /opt/vmware/cloudusagemetering/scripts/support/create-support-bundle not found"

Usage Meter sends unencrypted reports to VMware

In the UM filesystem the directory /opt/vmware/cloudusagemetering contains only one folder named 'encryption'

Cause

According to the official usage meter documentation available here,  the hot patch should be applied using the following command:
rpm --install vCloudUsageMeter-3.6.1.0-<11832189>-hot_patch_2.rpm

When the instructions are not followed and for the rpm apply upgrade command is used, all resources from the original 3.6.1 Usage Meter are deleted.

Resolution

Before executing the resolution steps:

Create a backup of your vCloud Usage Meter appliance.

Verify that the SSH protocol on the vCloud Usage Meter appliance is enabled.

Verify that root access to the vCloud Usage Meter appliance is enabled.

Note: Migration of vCloud Usage Meter appliance configuration or usage data is not required.

To fix the Usage Meter appliance setup, follow the steps:

Download the original Usage Meter 3.6.1 GA rpm from here .

Use sha1sum to verify the consistency of the usage-meter_3.6.1-1.0_i386.rpm package:

sha1sum usage-meter_3.6.1-1.0_i386.rpm

Upload the rpm to the vCloud Usage Meter appliance.

Download the vCloudUsageMeter-3.6.1.0-<11832189>-hot_patch_2.zip archive from here .

Use the sha1sum to verify the consistency of the ZIP archive.

Upload the ZIP archive to the vCloud Usage Meter appliance.

Unzip the archive by running the following command on the appliance:

unzip vCloudUsageMeter-3.6.1.0-<11832189>-hot_patch_2.zip

Use sha1sum to verify the consistency of the vCloudUsageMeter-3.6.1.0-<11832189>-hot_patch_2.rpm package:

sha1sum vCloudUsageMeter-3.6.1.0-<11832189>-hot_patch_2.rpm

Change the user to root or use sudo to run the RPM installation.

Install the RPM packages in the following order.

rpm --install --force usage-meter_3.6.1-1.0_i386.rpm
rpm --install --force vCloudUsageMeter-3.6.1.0-11832189-hot_patch_2.rpm

Verify that the vCloud Usage Meter service is up and running.

Verify that the /opt/vmware/cloudusagemetering/ folder contains more than one directory (database, resources, scripts, tomcat, version, etc.).

Detectable by VMware SkylineTM

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/var/log パーティションが VMware NSX-T コントローラ ノードでローテーションせずに急激に増大する (74758)

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