Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Upgrade to vRealize Operations Manager 8.x fails due to the admin or root account password (75195)

Last Updated: 5/11/2022Categories: TroubleshootingTotal Views: 12598Language:
Chinese (Simplified)JapaneseEnglish

7 like this article

Subscribe to get an email
newsletter with new updates

7 people found this helpful Please provide article feedback:

Symptoms

You may experience all, or some of these symptoms.

The upgrade to vRealize Operations Manager 8.x fails with the error:

Cannot continue the installation of the PAK file because Pre-Upgrade Validation Checks have failed.

The password for the admin account is locked or expired.

The vRealize Operations Manager node was deployed by the OVFTOOL and the root password was generated by the OVFTOOL.

Cause

This issue can be caused by a locked or expired admin password or by an auto-generated root password.

Resolution

To resolve this issue, update the admin and/or root account passwords and run the upgrade again.
These steps can also be used before the upgrade to avoid possible issues.

To start, log into all of the vRealize Operations Manager nodes as root via SSH or Console.
Complete each section below.

Set Passwords to Not Expire

Run the following commands to disable the password expiration for the admin, root, and postgres users.

chage -m 0 -M 99999 -I -1 -E -1 admin
chage -m 0 -M 99999 -I -1 -E -1 root
chage -m 0 -M 99999 -I -1 -E -1 postgres

Repeat step 1 on all nodes in the vRealize Operations Manager cluster.

Reset the Passwords

To reset the root password see How to reset the root password in vRealize Operations .

Log into the master node as root and run the following command to reset the admin password:

$VMWARE_PYTHON_BIN $VCOPS_BASE/../vmware-vcopssuite/utilities/sliceConfiguration/bin/vcopsSetAdminPassword.py --reset

Note: Follow the prompts to enter a new admin password.

Repeat step 1 on all nodes in the vRealize Operations Manager cluster.

Unlock the Accounts

Run the following commands to ensure the admin and root accounts are not locked.

pam_tally2 --user admin --reset
pam_tally2 --user root --reset

Note: Re-run the commands until you receive output stating 0 failures

Repeat step 1 on all nodes in the vRealize Operations Manager cluster.

Reset Failed Attempts

Follow the steps below to reset failed attempts for the application portion of the admin user.

Open /storage/vcops/user/conf/adminuser.properties with a text editor.

Delete the line that starts with failed_attempts=.

Save and close the file.

Repeat steps 1-4 on all nodes in the vRealize Operations Manager cluster.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

KB
•
Google 搜索提示和技巧 (75226)

KB
•
ベアラー トークンの利用 - ユーザー情報の取得：ユーザー データを含むデコードされた base64 ベアラー トークンに不整合がある (75137)

KB
•
无法在 vCloud Director 中选择硬件版本 15 (75198)

Results 1-3 of 3

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vRealize Operations Manager

VMware vRealize Operations

Related Versions:

VMware vRealize Operations 8.x

Take Our Survey

Support Assistant