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Knowledge Base

Update Manager service fails to start and reports errors 1920 and 27519 (1007294)

Last Updated: 3/20/2024Categories: Total Views: 16203Language:
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Symptoms

When you try to connect to vCenter Server after upgrading, the Update Manager service fails to start

You see the errors:

Error 1920 service VMware Update Manager service (vmware-ufad-vci) failed to start. Verify that you have sufficient privileges to start system services

Error 27519 error updating xml file

%ProgramFiles%\VMware\Infrastructure\UpdateManager\extension.xml -2147024891 or the Update Manager log contain entries similar to:

ODBC error: (28000) - [Microsoft][SQL Native Client][SQL Server]Login failed for user 'vc or updt mgr username' or 'Key' 5108 ERROR] [key, 59] Error importing key: I/O error

Resolution

To resolve this issue, verify the Update Manager database settings.

To verify Update Manager database settings:

Connect to vCenter Server.

If you have created separate database for Update Manager, verify the ODBC connection at Start > Control Panel > Administrative Tools > Data Sources ODBC.

Click the System DSN tab, click Configure and verify the user information for the Update Manager database.

If you are using a remote SQL 2000 or 2005 database, verify that the Update Manager user has a default Update Manager database assigned. If not, assign a default Update Manager database to the Update Manager user.

Verify the permissions for the user to access the Update Manager database on the remote SQL database machine.

Re-login to vCenter Server through the vSphere Client and verify that Update Manager is working. If it does not work, reboot.

Detectable by VMware SkylineTM

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Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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Related Products:

VMware vCenter Update Manager

Related Versions:

VMware vCenter Update Manager 4.1.x

VMware vCenter Update Manager 4.0.x

VMware vCenter Update Manager 1.0.x

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