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Knowledge Base

Update Manager Plug-in missing from vSphere Web Client (a Flex-based GUI) and vSphere Client (an HTML5-based GUI) post upgrading to vCenter Server Appliance 6.7 Update releases (59662)

Last Updated: 5/22/2020Categories: TroubleshootingTotal Views: 60133Language:
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Learn how VMware Skyline Advisor and Skyline Health Diagnostics work together to provide proactive intelligence and self-service log analysis.

Use Skyline Advisor to avoid issues before they occur across VCF, vSphere, vSAN, NSX, vROps & Horizon. Skyline Findings are based on top KBs, VMSAs/CVEs and design best practices.

Use Skyline Health Diagnostics to root cause vSphere & vSAN logs when an issue occurs. Skyline Health Diagnostic Findings are based on top KBs and VMSA/CVEs. You can use the Skyline Health Diagnostics tool in online or offline mode.

If you require additional help from technical support, please use Skyline Advisor to initiate a Log Assist to reduce time to upload logs. TSEs can also initiate logs to reduce effort.

Symptoms

Update Manager tab is missing for vCenter Inventory objects in vSphere-Client (Flash) after upgrading to vCenter Server Appliance 6.7 Update releases

Updates tab is missing for vCenter Inventory objects in vSphere-ui Client (H5 Client) after upgrading to vCenter Server Appliance 6.7 Update releases

Administration -> Solutions -> Client Plug-Ins does not list VMware Update Manager for both vSphere-Client and vSphere-ui Client

Check for New Plug-ins does not fetch VMware Update Manager plug-in

Update Manager service is in running state and Web Client shows Tasks initiated by Update Manager in Recent Tasks

Resolution

To resolve this issue,

fix any Trust Anchor mismatch in Service registrations to Lookupservice following the procedure documented in vCenter Server or Platform Services Controller certificate validation error messages for external solutions in environments with a External Platform Services Controller

Restart the vSphere Web Client and the vSphere Client services

service-control --restart vsphere-ui

service-control --restart vsphere-client

If the Update Manager Plug-in is missing after fixing Trust Anchor mismatch in both clients.

To manually place the Plug-in files to their expected location:

Take an SSH session to vCenter Server Appliance

Download Update Manager Plug-in files from these locations:

https://<vCenter Server FQDN>:9087/vci/downloads/vum-htmlclient.zip
https://<vCenter Server FQDN>:9087/vci/downloads/vumclient.zip

To below folders respectively:

/etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/.
/etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/

For Example curl command to download the files:

curl https://<vCenterFQDN>:9087/vci/downloads/vum-htmlclient.zip --insecure >/etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/vum-htmlclient.zip

curl https://<vCenterFQDN>:9087/vci/downloads/vumclient.zip --insecure >/etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/vumclient.zip

Check the version of Update Manager service registration in VMware Lookup Service.

python /usr/lib/vmidentity/tools/scripts/lstool.py list --url http://localhost:7080/lookupservice/sdk --type client --product com.vmware.vum

Note down the version property in the output. For example: Version: 6.7.0.41703

Extract the Update Manager Plug-in zip files downloaded in Step 2:

Note: The target directories must contain the plug-in versions registered in VMware Update Manager

vum-htmlclient.zip to com.vmware.vum.client-<version>

vumclient.zip to com.vmware.vcIntegrity.vcIntegrity-<version>

For example:

unzip /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/vum-htmlclient.zip -d /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vum.client-6.7.0.41703

unzip /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/vumclient.zip -d /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703

Change the owners of the plug-in directories.

vsphere-ui for /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vum.client-<version>

vsphere-client for /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-<version>

For example:

chown -R vsphere-ui /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vum.client-6.7.0.41703

chown -R vsphere-client /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703

Remove the plug-in zip files from their locations from Step 2.

For example:

rm /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/vum-htmlclient.zip

rm /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/vumclient.zip

Restart vSphere Client and vSphere Web Client:

service-control --restart vsphere-ui

service-control --restart vsphere-client

Log in to both the clients and validate Update Manager plug-in availability.

Detectable by VMware SkylineTM

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Attachments

Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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迁移在同一 SSO 域中具有外部 SSO 的 VC 以及嵌入式 VC (2130436)

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