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Knowledge Base

Upcoming Workspace ONE UEM Federal Datacenter Migration (76888)

Last Updated: 7/10/2020Categories: InformationalTotal Views: 3500Language:
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Continuing VMware’s responsibility to provide better service to our Federal customers, the Workspace ONE Team has made the strategic decision to migrate our FedRAMP authorized cloud infrastructure to Amazon Web Service’s (AWS) highly available GovCloud environment. By making this change, the Workspace ONE Team will be able to leverage additional automation features and infrastructure efficiencies to provide a higher level of service to our Federal customers, including:

Shorter upgrade and maintenance windows

Improved scaling and monitoring

Increased service availability and security

Solution

When will customers be migrated from the legacy AirWatch Government Services (AGS) FedRAMP datacenter to the AWS GovCloud FedRAMP datacenter?

Environment migrations will commence on February 17th. Notifications will be sent to customers informing them of the migration and benefits. A further notification will be sent informing customers of the date and time 5-10 days in advance of their actual environment migration.

Can customers choose their own timeslot?

All environments are booked in the 2pm-6pm EST timeslot. We also offer a 10am-2pm EST Monday-Friday and a 6pm-10pm EST Wednesday timeslot. Please contact your account representative or raise a support ticket for more information.

How long is the migration expected to take?

The migration will be booked in a 4-hour window however pre-migration preparations are in place to minimize downtime. They include provisioning infrastructure ahead of the migration window causing actual downtime to be between 1-2 hours.

I need more time to secure internal approvals before they are migrated. Can the migration date be changed?

There is some flexibility for moving the migration date for environments. We are aiming to have all migrations completed by March 31st. Please contact your account representative or raise a support ticket for more information.

We have a custom/dedicated internet connection to the legacy AGS datacenter. What do we need to do before we are migrated?

Please contact your account representative or raise a support ticket for more information.

What if customers are allowing the legacy AGS datacenter IP addresses?

Customers will need to make sure their IP allowlist is up to date with our current IP ranges. The IP ranges for both the AGS and AWS datacenters can be found here.

We are using our own URLs (custom DNS) for our environment. Do we need to take any action?

No action is required though it is recommended to ensure that your custom DNS points to our CNxxx names and not our IP addresses directly. We cannot successfully migrate customers if they are pointing to our IP addresses directly.

Will the way I receive maintenance notifications change post migration?

The AWS GovCloud datacenter and its security level requires customers to provide VMware a distribution list of recipients to receive email notifications for maintenance and outage notifications. VMware will look to collect this information as part of the migration process.

We plan to setup a Secure Email Gateway or Mobile Access Gateway post migration, is this allowed?

The AWS GovCloud datacenter and its security level requires that all outbound traffic from the datacenter is blocked by default. Any outbound traffic needs to be explicitly allowed. Customers will need to raise a support ticket so we can allow their Secure Email Gateway or Mobile Access Gateway URL. Any URLs that customers are using in the legacy AGS datacenter will automatically be allowed during the migration.

What can we expect during the migration window?

During the migration window, customers can expect the following:

Admin users will not be able to log into the Web Console

New device users will not be able to enroll

Existing device users will not be able to access the Workspace ONE UEM or Self Service Portal

Existing content in Workspace ONE Content will continue to be accessible, however, new content will not be available

Do we need to do anything post migration?

Once migrated, we recommend customers to restart any on premise component services, such as ACC, SEG, etc. If connectivity issues persist, you can flush the DNS cache of the local server by issuing the following command – “ipconfig /flushdns” at the command line.

Additionally, Federal customers should update their agency-specific System Security Plans to reflect that they leverage VMware’s Workspace ONE, that received its Agency authorization on August 1, 2019. Any internal ATO issued within an Agency that has listed AGS for inherited controls will need to be updated to reflect the new ATO Package for Workspace ONE on AWS GovCloud (WS1 Gov). FedRAMP Package ID: FR1906353407

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