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Unable to upgrade existing VMware Tools (1001354)

Last Updated: 8/31/2020Categories: TroubleshootingTotal Views: 336661Language:
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Details

You are unable to upgrade the existing installation of VMware Tools because the previous installation fails to be removed.

The uninstall feature of VMware Tools fails to complete.

You cannot uninstall VMware Tools.

You need to remove VMware Tools.

You need to manually uninstall VMware Tools.

Solution

Cause

The cause of this issue is currently unknown and is under investigation. To help identify the cause, report this issue to VMware Support and provide answers to the following questions:

What version of the tools are you upgrading from?

What version of the tools are you upgrading to?

What method is being used to upgrade the tools?

To determine the previous versions of the VMware Tools that were installed on your system, open the Microsoft Windows event viewer and search for Event Source of MsiInstaller and Event ID of 1034. For more information on viewing events, see the Microsoft TechNet article Filter Displayed Events.

Workaround

Note: This procedure modifies the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft Knowledge Base article 136393 .

Try uninstalling the VMware tools using kb :https://kb.vmware.com/s/article/2010137 if not helpful then try below steps.

To manually remove VMware Tools

Windows XP virtual machines

Start the virtual machine and log in as the Administrator.

Open the Windows Registry editor. Click Start > Run, type regedit, and press Enter .

Take a full backup of the registry prior to editing it. Do not skip this step

Delete these registry keys if they exist:

HKEY_CLASSES_ROOT\Installer\Features\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_CLASSES_ROOT\Installer\Products\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FE2F6A2C-196E-4210-9C04-2B1BC21F07EF}

HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.

Note: If the key is not present in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\, verify the subfolders present in the particular registry folder.

Windows 2003 virtual machines

Start the virtual machine and log in as the Administrator.

Open the Windows Registry editor. Click Start > Run, type regedit, and press Enter .

Take a full backup of the registry prior to editing it. Do not skip this step

Delete these registry keys if they exist:

HKEY_CLASSES_ROOT\Installer\Features\005014B32081E884E91FB41199E24004

HKEY_CLASSES_ROOT\Installer\Products\005014B32081E884E91FB41199E24004

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\005014B32081E884E91FB41199E24004

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\005014B32081E884E91FB41199E24004

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0B150AC107B12D11A9DD0006794C4E25

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3B410500-1802-488E-9EF1-4B11992E0440}

HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.

Some services must be removed manually from the registry. Delete these as well if they exist:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMTools

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMUpgradeHelper

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMware Physical Disk Helper Service

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vmvss

Windows Server 2008 R2 virtual machines

Start the virtual machine and log in as the Administrator.

Open the Windows Registry editor. Click Start > Run, type regedit, and press Enter .

Take a full backup of the registry prior to editing it. Do not skip this step

Delete these registry keys if they exist:

HKEY_CLASSES_ROOT\Installer\Features\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_CLASSES_ROOT\Installer\Products\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_CLASSES_ROOT\CLSID\{D86ADE52-C4D9-4B98-AA0D-9B0C7F1EBBC8}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\C2A6F2EFE6910124C940B2B12CF170FE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FE2F6A2C-196E-4210-9C04-2B1BC21F07EF}

Windows 7, Windows 8 and Windows 2012 Server virtual machines

Start the virtual machine and log in as the Administrator

Open the Windows Registry editor. Click Start > Run, type regedit, and press Enter

Take a full backup of the registry prior to editing it. Do not skip this step

Delete these registry keys if they exist

Note: On Windows 8, you need to type the preceding command within the Run prompt. This can be accessed by using the following hot key combination, Windows Key + R.

Delete these registry keys if they exist:

HKEY_CLASSES_ROOT\Installer\Features\B634907914A56494B87EA24A33AC1F80

HKEY_CLASSES_ROOT\Installer\Products\B634907914A56494B87EA24A33AC1F80

HKEY_CLASSES_ROOT\CLSID\{D86ADE52-C4D9-4B98-AA0D-9B0C7F1EBBC8}

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\B634907914A56494B87EA24A33AC1F80

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\B634907914A56494B87EA24A33AC1F80

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\B634907914A56494B87EA24A33AC1F80

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9709436B-5A41-4946-8BE7-2AA433CAF108}

HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.

Windows 10, Windows 2016 and Windows 2019 Virtual Machine

Start the virtual machine and log in as the Administrator

Open the Windows Registry editor. Click Start > Run, type regedit, and press Enter

Take a full backup of the registry prior to editing it. Do not skip this step

Delete these registry keys if they exist

HKEY_CLASSES_ROOT\Installer\Features\FABCF247D5EE2B84E959AD50317B5907

HKEY_CLASSES_ROOT\Installer\Products\FABCF247D5EE2B84E959AD50317B5907

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\FABCF247D5EE2B84E959AD50317B5907

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FABCF247D5EE2B84E959AD50317B5907

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\FABCF247D5EE2B84E959AD50317B5907

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ Uninstall\{The code in the curly braces}

HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc

5. Post editing the above registry HIVEs delete the “VMware Tools” folder from the installation path. Default install path is C:\Program Files\VMware\
6. Reboot machine

All Windows virtual machines

Search the registry for vmware and delete all associated entries.

Note: On virtual machines with any other VMware products installed (for example, vCenter Server), you might not want to delete all entries. If you do have another VMware product installed, then you can skip this step if you have already removed the entries in the previous procedures.

Close the registry editor.

Open Windows Explorer.

Delete the %ProgramFiles%\VMware\VMware Tools folder.

Restart the virtual machine.

Install the new version of VMware Tools.

Notes:

If your problem still exists after trying the steps in this article, try uninstalling VMware tools from command line. For more information, see Uninstalling VMware Tools in a Windows virtual machine using the command line (2010137)

Additional Information

For translated versions of this article, see:

Español: No se puede actualizar el VMware Tools existente (2046681)

Português: Não é possível atualizar o VMware Tools existente (2045102)

日本語: 既存の VMware Tools をアップグレードできない (2079321)

简体中文: 无法升级现有的 VMware Tools (1001354) (2075538)

Detectable by VMware SkylineTM

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