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Knowledge Base

Unable to file a Premier SDK Support Service Request in Customer Connect (78345)

Last Updated: 11/23/2020Categories: InformationalTotal Views: 4057Language:
English

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Purpose

This article explains to users:

Premier SDK Support comes as part of the majority of Premier Support offerings.

They are not associated with a Premier Support Contract.

How their Super User can add them to the Premier Contract.

Where the EA does not have an active Premier Support contract then direct them to Premier Support Operations who can assist them with its purchase

Resolution

SDK Support is included as part of Premier Support or can be purchased as a standalone product by our basic and production support customers.  Details on the standalone offerings can be found on our VMware SDK and API Support page .

As a Premier Support customer, SDK support is included as part of your support package.

If your organization already has an active Premier Support contract then please reach out to your Customer Connect Super User, within your organization, who can arrange with our customer service team for you to be added to the contract.

If you are interested in becoming a Premier Support customer or learning more about Premier Support, please contact us at [email-masked] .

VMware Premier Support is VMware’s highest and most comprehensive level of support, designed to provide a best-in-class support experience to our most strategic customers.  This offering is designed to deliver a superior proactive support experience across all VMware products and all solutions, including cloud services.

Premier support provides accelerated SLAs, enhanced weekend support and includes SDK support, priority phone and web ticket routing, proactive upgrade support, and on-site escalations, when needed. VMware Premier Support customers will be assigned a Support Account Manager, who will be responsible for your overall end to end support experience.

We have designed four different specialized Premier Support Verticals to address the specific needs of some of our most strategic account sectors:

Premier Support for Financial

Premier Support for Healthcare

Premier Support for Telco

Premier Support for U.S. Federal**

** Please note Premier SDK Support is not available with the U.S. Federal Support offering

For details on each of our Premier Support Offers, please visit us at our Premier Support website.

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NSX-T 管理员密码已过期 (70691)

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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在 vRealize Operations Manager 8.1 及更高版本中为 API 启用基本身份验证 (77271)

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