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Knowledge Base

UFA agent does not install on Windows virtual machines (1013310)

Last Updated: 4/28/2010Categories: Total Views: 14247Language:
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Symptoms

The Converter logs show:

'P2V' 3524 error] [baseAgentDeploymentTask,126] Install failed, msiexec exit code=1603
'P2V' 3524 info] [,0] Stopping service
'P2V' 3524 info] [,0] Sending control 1 to service failed: 1062
'P2V' 3524 info] [,0] Deleting service
'P2V' 3524 info] [,0] Deleting service failed: 1072
'P2V' 3524 info] [baseAgentDeploymentTask,135] Cleaning up temporary directory \\192.168.1.100\ADMIN$\vmware-converter-install-xxxxxxxxxxxxx
'P2V' 3524 error] [task,296] Task failed: P2VError REMOTE_UFA_INSTALL_FAILED(10.21.130.70, 1603)

Event Viewer shows:

Event ID: 7001
The VMware Converter Enterprise Service service depends on the TCP/IP NetBIOS Helper Service service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Resolution

You must ensure the TCP/IP NetBIOS Helper service is started on the source machine to be converted. In order to verify that the service is started, do the following:

Click on the Start button

Click on Run

Enter services.msc

Locate the TCP/IP NetBIOS Helper service.

Verify that it has been started by looking at the status column.

For more information on starting the TCP/IP NetBIOS Helper service, consult your Microsoft documentation.

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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