Loading

×Sorry to interrupt
CSS Error

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

Troubleshooting when Update Manager is unable to download patches (1031781)

Last Updated: 10/18/2015Categories: TroubleshootingTotal Views: 25571Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

VMware Update Manager is unable to download patches

You are unable to remediate any ESXi/ESX hosts or virtual machines

When trying to initiate a download you see errors similar to:

Web site hosting the update signatures and update packages cannot be reached

Unable to download latest ESX patches using VMware Update Manager

Purpose

This article outlines the process of troubleshooting issues when Update Manager is unable to download patches. It outlines steps to eliminate common causes for problems by verifying configurations, system requirements and ensuring the server is setup as outline in the VMware Update Manager Administration Guide.

Resolution

Validate that each troubleshooting step is true for your environment. Each step provides instructions or a link to a document to eliminate possible causes and take corrective action as necessary.

Note: The steps are sequenced to isolate the issue and identify the proper resolution. Do not skip a step.

Verify that the minimum system requirements for disk space exists on the Update Manager server. For more information, see Minimum requirements for installing vCenter Update Manager 5.x (2005084) and the Update Manager section of Installing ESXi/ESX 4.1 and vCenter Server 4.1 best practices (1022101).

When using a proxy server to connect to the internet, ensure it is configured correctly. For more information, see Troubleshooting issues with Update Manager and Proxy Authentication (1004125).

Ensure that all the required ports are open to and from the Update Manager server, ESX/iESX hosts, and virtual machines if applicable. For more information, see VMware vCenter Update Manager network port requirements (1004543) and vCenter Server 4.1 network port requirements (1022256).

In some cases, the VMware Patch portals are busy or unavailable. To troubleshoot if this is the issue, see Unable to download latest ESX patches using VMware Update Manager (1008638).

When your problem still exists after trying the steps in this article:

Gather VMware Support Script Data. For more information, see Collecting diagnostic information for VMware products (1008524).

File a Support Request with VMware Support and note this Knowledge Base Article ID (1031781) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).

Related Information

Troubleshooting issues with Update Manager and Proxy Authentication
VMware vCenter Update Manager network port requirements
Collecting diagnostic information for VMware products
Unable to download latest ESX patches using VMware Update Manager
Installing ESXi/ESX 4.1 and vCenter Server 4.1 best practices
vCenter Server 4.1 network port requirements
Minimum requirements for installing vCenter Update Manager 5.x
How to file a Support Request in Customer Connect

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
vCenter Server Appliance 6.x/7.xで /storage/seat のディスク使用率が 100% になる (2119809)

KB
•
QLogic 57712/57712MF/57800/57800MF/ 57810/57810MF/57840/57840MF 10G イーサネット コントローラの QFLE3I ドライバでの ESXi 6.7 および 6.5 ホスト PSOD (56357)

Results 1-3 of 3

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

Related Versions:

Take Our Survey

Support Assistant