Loading

×Sorry to interrupt
CSS Error

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

Skip to main content

My Subscriptions

Loading

Knowledge Base

Troubleshooting the installation of an 64-bit guest operating system on an ESX/ESXi host (1003938)

Last Updated: 3/20/2024Categories: TroubleshootingTotal Views: 37874Language:
Chinese (Simplified)JapaneseEnglish

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

Installing a 64-bit guest operating system on an ESX/ESXi host fails

You cannot install a 64-bit guest operating system.

The installation of a 64-bit operation system does not complete.

The installation of 64-bit guest operating system stops responding at the Setup is starting Windows screen.

You see the error:

File: \windows\system32\boot\winload.exe
Status: 0xc000035a
Info: Attempting to load a 64-bit application, however this CPU is not compatible with 64-bit mode

Purpose

This article guides you through troubleshooting the installation of 64-bit guest operating systems.

Certain requirements must be met before you can install a 64-bit guest operating system in a virtual machine.

Resolution

Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Do not skip a step.

Verify that that the guest operating system you are attempting to install is fully certified by VMware. The Guest Operating System Installation Guide outlines which guest operating systems are certified for each version of ESX.

Note: The following steps may help resolve the issue if your guest operating system is not listed, but be aware that problems may be encountered in an uncertified guest operating system.

Verify that your ESX host meets the hardware and firmware requirements for running 64-bit virtual machines. For more information, see Hardware and firmware requirements for 64-bit guest operating systems (1003945) and ESXi 5.x support for 64-bit guest operating systems (2005085).

If your ESX host is using Intel processors, verify that virtualization technology (VT) is enabled in the BIOS. For more information, see Ensuring Virtualization Technology (VT) is enabled on your VMware host (1003944).

Verify that the correct guest operating system is selected. For more information, see Ensuring the correct Guest Operating System is selected (1003912).

Note: If your problem still exists after trying the steps in this article, please:

Gather the VMware Support Script Data. For more information, see Collecting Diagnostic Information in a VMware Virtual Infrastructure Environment (1003689).

File a support request with VMware Support and note this KB Article ID (1003938) in the problem description. For more information, see How to Submit a Support Request.

Related Information

Collecting diagnostic information in a VMware Virtual Infrastructure Environment
Ensuring the correct Guest Operating System is selected
Ensuring Virtualization Technology is enabled on your VMware host
System requirements to install a 64-bit guest operating system on a 32-bit host
ESXi 5.x support for 64-bit guest operating systems
对 ESX/ESXi 主机上的 64 位客户机操作系统的安装进行故障排除
ESX/ESXi ホスト上の 64 ビット ゲスト OS のインストールのトラブルシューティング

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

Result 1 of 1

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vSphere ESXi

VMware ESX Server

Related Versions:

VMware vSphere ESXi 5.5

VMware vSphere ESXi 5.1

VMware vSphere ESXi 5.0

VMware ESXi 4.1.x Installable

VMware ESXi 4.1.x Embedded

VMware ESXi 4.0.x Installable

VMware ESXi 4.0.x Embedded

VMware ESXi 3.5.x Installable

VMware ESXi 3.5.x Embedded

VMware ESX Server 3.5.x

VMware ESX Server 3.0.x

VMware ESX 4.1.x

VMware ESX 4.0.x

view all

Take Our Survey

Was this article helpful?

YES

NO

Copyright © 2005-2024 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.

Terms of Use

Your California Privacy Rights

Privacy

Accessibility

Cookie Settings

Support Assistant