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Knowledge Base

Troubleshooting software failures and errors that prevent successful data collection (1005664)

Last Updated: 12/22/2010Categories: Total Views: 8255Language:
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Symptoms

You may experience the following errors:

ERROR: An unexpected error occurred! Module = vcpSysInv Function = GetDriveAdptInfo: [###-HOSTNAME] Source = SWbemServicesEx Error = Generic failure (-2147217407:0:1000440)

Unable to connect to specified machine or machine is offline (-2147481648)

ERROR: An unexpected error occurred! Module = vcpSysInv Function = GetNICInfo: [###-HOSTNAME] Source = SWbemServicesEx Error = Provider load failure (-2147217389:0:1000440)

ERROR: An unexpected error occurred! Module = vcpSysInv Function = GetSystemInfo: [###-HOSTNAME] Source = SWbemServicesEx Error = Out of memory (-2147217402:6:1000440)

Not enough server storage is available to process this command

capacity-planner collecting-data data-collection-fails data-collector

Resolution

Validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step

Execute the data collection task you are trying to complete on the affected target server.

Observe the results in the dialog and compare to the issues listed below.

Inventory Collection

Verify Inventory Collection completes successfully. For more information, see Inventory Collection appears to complete successfully but no data is recorded (1374585) .

Verify a WMI error is not preventing inventory collection. For more information, see:

Inventory Collection Fails with Error "Generic Failure" -2147217407 on SWbemServicesEx (WMI) (1001542) .

Collecting Inventory with WMI fails with error "Provider load failure" (1001314) .

Verify the software buffer in WMI is not out of memory. For more information, see "Out of Memory" error when running Inventory (1002194) .

Inventory and Performance Collection

Verify data collection is not failing due to service start failure or Service Control Manager failure. For more information, see Data Collection fails with the error "The service has not been started. (2184)" (1004085) .

Verify data collection is not failing on a Windows NT server when the IRP stack buffer is too small. For more information, see Data Collection fails with error "Not enough server storage is available to process this command" on Windows NT (753942) .

Performance Collection

Verify it is not an improperly registered performance library causing performance collection failure. For more information, see Performance Collection fails with a performance library trust error (1004149) .

Verify a disabled paging file on Windows XP is not preventing complete performance collection. For more information, see Performance Collection on Windows XP systems may not gather Processor or Memory Metrics which are required for Consolidation Scenarios (4573683).

Test Connection

Ensure a remote registry failure is not preventing test connection. For more information, see Test Connection fails both Remote Registry and Perfmon tests (1002328) .

For related information, see When performance collection is run, an MSI installer window appears on the remote server (1002530).

Note: If your problem still exists after trying the steps in this article, please f ile a support request with VMware Support and note this KB article ID in the problem description. For more information, see How to Submit a Support Request .

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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