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Knowledge Base

Troubleshooting recomposing and refreshing VMware Horizon Linked Clone pools (1030698)

Last Updated: 1/16/2023Categories: TroubleshootingTotal Views: 42850Language:
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Symptoms

Recompose operations are not completing successfully

Refresh operations are not completing successfully

Resolution

Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary.

The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.

After completing each step, you can recompose/refresh your VMware View virtual desktop pools.

Work through each troubleshooting step in order, and do not skip a step.

To troubleshoot recomposing or refreshing VMware View virtual desktop pools:

Ensure that the object path name is correct. Verify that the location and path of the virtual machine and snapshot specified in your pool is present in the expected location.

Verify that the VMware View Composer database is connected with the appropriate permissions and OBDC string . See Configuring View Connection Server Guide for details on permissions.

Verify that the network connection between VMware Horizon Manager,VMware View Composer, Vsphere and ESXi hosts  are  functioning correctly  Please see Ports to verify here

Verify the health of your connection server and composer o/s - disk space is adequate, and required VMware services are started.

Ensure that there is enough available storage in the target datastores. For more information, see:

Identifying shared storage issues with ESX or ESXi (1003659)

Troubleshooting a datastore or VMFS volume that is full or near capacity (1003412)

Confirm that the permissions and credentials are correct for the QuickPrep user specified in the VMware View Administration portal. For more information, see Creating a QuickPrep user account for VMware View Composer operations (1025834).

Confirm that the permissions for the vCenter/VirtualCenter user specified in the VMware View Administration portal meet the minimum requirements.

Verify that Active Directory, the vCenter/VirtualCenter database, the ADAM database, and the VMware View Composer database do not have any duplicate entries. For more information, see Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658)  replication can be verified with repadmin commands detailed here

Confirm that there is an available network port for the virtual desktop. For more information, see Increasing the number of ports assigned to a VMware View virtual switch (1026014).

Ensure that you are not encountering a customization/initialization state error. For more information, see
Provisioning VDI's hang in a customized state (83985 ) and Confirming that third-party interaction issues do not exist with the operating system in a VMware View environment (1027466)

Confirm that the virtual desktop has not been improperly deleted. For more information, see Confirming that the Virtual Desktop has not been deleted (1030682).

Verify that the credentials are consistent between Active Directory and the VMware View Composer database. For more information, see Active Directory credentials required to create a linked clone in View Composer (1007697).

Confirm that vCenter/VirtualCenter Server and ESX/ESXi do not have any issues. For more information, see:

Troubleshooting VirtualCenter and View Manager connectivity and operation (1006863)

Diagnosing an ESX or ESXi host that is Disconnected or Not Responding in vCenter Server (1003409)

If your problem continues to exist after trying the steps in this article:

Collect the VMware View diagnostic bundle. For more information, see Collecting VMware Horizon View logs and diagnostic information (1017939).

File a support request with VMware Support and quote this Knowledge Base article ID (1030698) in the problem description. For more information, see How to Submit a Support Request.

Related Information

Troubleshooting an ESXi/ESX host in non responding state
Troubleshooting a datastore or VMFS volume that is full or near capacity
Identifying Fibre Channel, iSCSI, and NFS storage issues on ESX/ESXi hosts
Troubleshooting VirtualCenter and View Manager connectivity and operation
Active Directory credentials required to create a linked clone in View Composer
Manually deleting linked clones or stale virtual desktop entries from VMware View Manager
Configuring the View Composer Domain fails with the error: The database has been reinitialized or is corrupt
Collecting VMware Horizon View logs and diagnostic information
Creating a QuickPrep user account for VMware View Composer operations
Increasing the number of ports assigned to a VMware View virtual switch
Verifying that required VMware View Manager services are running
Verifying the valid object path names for VMware View pools
Confirm permissions/credentials are correct for vCenter/VirtualCenter server user
Verifying a network connection exists for vCenter Server and View Composer
Troubleshooting Initialization State errors in a VMware View Environment
Confirming that the Virtual Desktop has not been deleted
VMware View デスクトップ プールの再構成および更新に関するトラブルシューティング
排除重构和刷新 VMware View 桌面池时遇到的故障

Detectable by VMware SkylineTM

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Additional Resources

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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PCoIP を使用して VMware Horizon デスクトップに接続できない (1028719)

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Download and Install VMware Fusion (2014097)

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