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Knowledge Base

Troubleshooting missing Fusion and Workstation licenses in Customer Connect (1021633)

Last Updated: 6/28/2021Categories: TroubleshootingTotal Views: 10110Language:
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Symptoms

Fusion and Workstation latest version licenses do not appear in Customer Connect.

Upgraded Fusion and Workstation to the latest version and the licenses are missing from Customer Connect.

After an online purchase of a Fusion or Workstation latest version license, you get a confirmation email with a Digital River order number, but the licenses does not appear in Customer Connect.

Resolution

Note: VMware is not responsible for missing licenses that are purchased from a third party vendor.

If you have issues related to missing licenses:

License keys can take approximately an hour to display in Customer Connect. Wait for an hour after you receive the confirmation email, then look for the license keys. For more information, see How to view license keys in Customer Connect (2006831).

If you do not receive the license key after an hour, file a Support Request and attach the confirmation email. For more information, see How to file a Support Request in Customer Connect (2006985).

Ensure that you register the license key. For more information, see How to register a license key in Customer Connect (2011177)

Note: A license can be registered to an email address only once.

If you are unable to view your license keys because you forgot the password for Customer Connect, you can reset your password. For more information, see How to reset a forgotten Customer Connect password (2013963)

Related Information

For more information on licensing VMware Fusion, see How to License VMware Fusion and Fusion Pro (2014287)

For more information on licensing VMware Workstation, see How to License VMware Workstation (2014291)

Note: Before purchasing VMware Workstation or Fusion, evaluate the product to verify if it suits your requirements. Once purchased, you cannot get a refund for non-defective software and related disks and manuals.

How to view license keys in Customer Connect (2006831)
How to file a Support Request in Customer Connect (2006985)
How to register a license key in Customer Connect (2011177)
How to reset a forgotten Customer Connect password (2013963)
How to License VMware Fusion and Fusion Pro (2014287)
How to License VMware Workstation (2014291)

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
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Customer Connect 许可证管理最佳实践 (2124980)

KB
•
vSphere HA の構成が 99% で失敗し、「操作がタイムアウトしました (Operation timed out)」および「vSphere HA エージェントはインストールまたは設定できません (vSphere HA agent cannot be installed or configured)」というエラーが表示される (66757)

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