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Knowledge Base

Troubleshooting issues with Single Sign On in a VMware Horizon environment (1029391)

Last Updated: 4/4/2023Categories: TroubleshootingTotal Views: 48271Language:
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Symptoms

You have to enter credentials twice, when Single Sign On (SSO) is configured in a VMware View environment.

Resolution

This resolution outlines the steps required to take corrective action.

The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.

They are also ordered in the most appropriate sequence to minimize data loss.

Complete each step in the prescribed sequence. After completing each step, check to see if SSO is working correctly.

To troubleshoot issues when using SSO in a VMware View Environment:

Confirm that the Agent/Client installation or configuration is correct. During installation, select login as the current user.

Verify that disclaimers or login banners are not being used when using PCoIP as the display protocol. For more information, see Black View Client log in screen when using PCoIP (1016961).

Confirm that userinit is configured properly to pass credentials. For more information, see Confirming that the userinit string is configured properly (1028975).

Confirm that no 3rd party product is configured for userinit that might potentially interfere with SSO.

Ensure that no Group Policy conflict exists. For more information, see Ensuring that there are no conflicts between Group Policy Objects and View virtual desktops (1027446).

Ensure that the Interactive logon: Do not require CTRL+ALT+DEL GPO policy is disabled. For more information, see Single Sign-on does not work in VMware View Desktops (1026797).

If TrueSSO is configured, please use the dashboard to verify components are in functioning order and If you are having a TrueSSO specific Issue , please see Common configuration Issues and Guidelines with TrueSSO(90037)

If the problem continues to exist after trying the steps in this article:

Collect the VMware View diagnostic bundle. For more information, see Collecting VMware Horizon View logs and diagnostic information (1017939).

File a support request with VMware Support and quote this Knowledge Base article ID (1029391) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).

Related Information

Black View Client log in screen when using PCoIP
Collecting VMware Horizon View logs and diagnostic information
Single Sign-On does not work over PCoIP when connecting to a Windows Vista Desktop
Single Sign-on does not work in VMware View Desktops
Ensuring that there are no conflicts between Group Policy Objects and View virtual desktops
Confirming that the userinit string is configured properly
Confirming if the GINA is chaining correctly in VMware View Manager 3.x/4.0.x/4.5.x
How to file a Support Request in Customer Connect
VMware View 環境での Single Sign On に関する問題をトラブルシューティングする
对 VMware View 环境中的 Single Sign On 问题进行故障排除

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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