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Knowledge Base

Troubleshooting desktop session disconnects with Pcoip in VMware Horizon environment (1030697)

Last Updated: 11/29/2023Categories: TroubleshootingTotal Views: 102106Language:
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Symptoms

VMware View virtual desktop sessions disconnect frequently.

This issue does not occur with a Microsoft RDP connection.

Resolution

Note: This is a legacy Article and not updated. Please see  Announcing end of support for PCoIP in VMware Horizon

Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. After completing each step, see if the frequent PCoIP disconnects are resolved. Work through each troubleshooting step in order, and do not skip a step.

To troubleshoot frequent PCoIP disconnections in a VMware View environment:

Verify that the Windows power policy on the virtual machine is set to never put the computer to sleep or turn off the display.
:

Click Start > Control Panel > Hardware and Sound > Power Options.

Select High performance.

Click Change plan settings.

Verify and ensure that Turn off the display is set to Never.

Verify and ensure that put the computer to sleep is set to Never.

Ensure that the network is configured optimally for a VMware View environment. Please consult vendor Documentation on Network Optimization.

Ensure that there are sufficient available network resources.

Ensure that there are sufficient available hardware resources.

Check to see that the hardware is fully compatible by searching the VMware Compatibility Guide.

Verify that session timeout values are set at a reasonable value. For more information, see:

Changing the VMware View Client connection timeout (1023347)

VMware View external users cannot connect to the Connection Server through the Security Server (1013693)

Connecting to virtual desktops fails with a Desktop sources for desktop are not responding error (1012713)

Confirm that there are no third-party issues with the guest operating system in the virtual desktop. For more information, see Confirming that third-party interaction issues do not exist with the operating system in a VMware View environment (1027466).

Refer to the PCoIP logs to find the cause of the disconnect

If your problem continues to exist after trying the steps in this article:

Collect the VMware View diagnostic bundle. For more information, see Collecting VMware Horizon View logs and diagnostic information (1017939).

File a support request with VMware Support and quote this Knowledge Base article ID (1030697) in the problem description. For more information, see How to Submit a Support Request.

Related Information

Connecting to virtual desktops fails with a Desktop sources for desktop are not responding error
VMware View external users cannot connect to the Connection Server through the Security Server
Collecting VMware Horizon View logs and diagnostic information
Ensuring that there are enough network resources in a VMware View environment
Changing the VMware View Client connection timeout
Network configuration in VMware View virtual desktops
Confirming that third-party interaction issues do not exist with the operating system in a VMware View environment
Confirming that sufficient hardware resources exist for VMware Horizon View deployments
VMware View 環境で PCoIP が頻繁に切断される場合のトラブルシューティング
对 VMware View 环境中 PCoIP 频繁断开连接问题进行故障排除

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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成功克隆父虚拟机后即时克隆桌面池部署失败 (2147129)

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