Loading

×Sorry to interrupt
CSS Error

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

Skip to main content

My Subscriptions

Loading

Knowledge Base

Troubleshooting damaged operating system components that can cause conversion failures with VMware Converter (1006489)

Last Updated: 6/19/2020Categories: TroubleshootingTotal Views: 28931Language:
Chinese (Simplified)JapaneseEnglish

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

Using VMware Converter, you are unable to take a snapshot of a volume.

The free disk space or used disk space reported in the New Conversion wizard is incorrect.

The conversion may fail almost immediately after clicking Finish in the New Conversion wizard

You receive one or more of these errors:

Failed to take snapshot of the source volume

Error opening disk device: Incorrect function (1)

Failed to get capacity for \\.\PhysicalDrive0 : error opening disk device: Incorrect function (1)

sysimage.fault.OsVersionNotFound

Warning: no attached disks were detected.

The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422]

Cause

Damaged operating system components can cause VMware Converter to fail when trying to convert a physical or virtual machine.

Resolution

Windows XP, 2003, 2008

To troubleshoot damaged operating system components that cause a conversion failure in Windows XP, 2003, 2008:

Update the disk controller driver to the latest version.

Confirm that the VMware Converter related services are started on the source operating system.

To ensure the VMware related services are started:

Open a command prompt. For more information, see Opening a command or shell prompt (1003892).

Run these commands:

net start vstor2-p2v30 (VMware Converter 3.x only)
net start vstor2-converter (VMware Converter 4.x only )
net start vmware-converter (VMware Converter 4.x only)
net start ufad-p2v
net start "tcp/ip netbios helper"
net start swprv
net start vss

Confirm that there are no errors in the system Event Log from these sources: VSS, COM, DCOM, Service Control Manager (SCM), VMware Converter. Check for errors during the time period when the conversion was attempted.

To view the Event Log, go to Start > Control Panel > Administrative Tools > Event Viewer.

Verify that there are no Group Policies (GPOs) in effect that are restricting the Volume Shadow Copy services from running.

Click Start > Run , type rsop.msc, and press Enter. If you are unsure of the GPOs in place, try removing the source server from the domain. This disables the GPOs from Active Directory.

If you are running Windows 2008, ensure that you have installed the hot-fix available to fix issues with VSS. For more information, see the Microsoft Knowledge Base article 2495295.

Note: The preceding link was correct as of August 31, 2011. If you find the link is broken, provide feedback and a VMware employee will update the link.

For Windows 2003, try to re-register the Volume Shadow Copy Services (VSS).

Caution: Re-registering the components is only valid for Windows 2003. Do not attempt this on Windows 2008, as this operating system is manifest based. Manually registering the components can cause unpredictable results.

Open a command prompt and run these commands for Windows 2003:

cd %systemroot%\system32
net stop vss
net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Note: For more information, see Opening a command or shell prompt (1003892).

Restart the server.

Verify that the VSS writers are working correctly. Open a command prompt and run the command:

vssadmin list writers

Note: For more information, see Opening a command or shell prompt (1003892).

If you encounter an error, see the Microsoft Knowledge Base article 940184. Then, follow the Microsoft Knowledge Base articles list in the Additional Information section of this article, or contact Microsoft support for further assistance.

Note: The preceding link was correct as of August 31, 2011. If you find the link is broken, provide feedback and a VMware employee will update the link.

Windows NT and Windows 2000

To troubleshoot damaged operating system components that cause a conversion failure in Windows NT and Windows 2000:

Update the disk controller driver to the latest version. For related information, see Conversion fails on a source running Windows NT with a Dell PERC 3 or 4 disk controller (1001559).

Confirm that the VMware Converter related services are started on the source operating system.

To ensure the VMware related services are started:

Open a command prompt. For more information, see Opening a command or shell prompt (1003892).

Run these commands:

net start vstor2-p2v30 (VMware Converter 3.x only)
net start vstor2-converter (VMware Converter 4.x only )
net start vmware-converter (VMware Converter 4.x only)
net start ufad-p2v
net start "tcp/ip netbios helper"
net start swprv
net start vss

Confirm that there are no errors in the system Event Log. Check for errors during the time period when the conversion was attempted.

For Windows NT:

Go to Start > Run, type eventvwr, and press Enter.

Check for errors from these sources: RPCSS, COM, DCOM, Service Control Manager, vstor2-p2v30, vstor2-converter, vmware-converter, ufad-p2v.

For Windows 2000:

Go to Start > Control Panel > Administrative Tools > Event Viewer .

Check for errors from these sources: COM, DCOM, Service Control Manager (SCM), VMware Converter .

Restart the source server. This may restore the functionality of certain operating system components.

Related Information

For related troubleshooting information, see:

Troubleshooting a VMware Converter snapshot process that fails to initialize (1006286)

Troubleshooting when VMware Converter fails to complete a conversion of a physical or virtual machine (1006284)

Best practices for using and troubleshooting VMware Converter (1004588)

Converting a physical blade server fails (1000508)

Conversion fails with the error: Converter unable to create a VSS snapshot of the source volume (1019690)

Note: The preceding links were correct as of May 13, 2011. If you find a link is broken, provide feedback on the article and a VMware employee will update the article as necessary.

Converting a physical blade server fails
Conversion fails on a source running Windows NT with a Dell PERC 3 or 4 disk controller
Opening a command or shell prompt
Best practices for using and troubleshooting VMware Converter
Troubleshooting when vCenter Converter fails to complete a conversion of a physical or virtual machine
Troubleshooting a vCenter Converter snapshot process that fails to initialize
Conversion fails with the error: Converter unable to create a VSS snapshot of the source volume
オペレーティング システム コンポーネントが破損している場合に VMware Converter での変換に失敗する問題のトラブルシューティング
对可导致 VMware Converter 转换失败的受损操作系统组件进行故障排除

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
Chinese (Simplified)JapaneseEnglish

Attachments

Additional Resources

KB
•
在使用 VMware Converter 时可能不会与虚拟机一起转换的应用程序和驱动程序 (1006626)

KB
•
Windows 2003 を実行している仮想マシンの CPU 使用率が、数分おきに突然 100% に達する (2004508)

KB
•
VMware Consolidated Backup のサポート (1026945)

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

Results 1-4 of 4

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vCenter Converter Standalone

VMware vCenter Converter

Related Versions:

Take Our Survey

Was this article helpful?

YES

NO

Copyright © 2005-2024 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.

Terms of Use

Your California Privacy Rights

Privacy

Accessibility

Cookie Settings

Support Assistant