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Knowledge Base

Troubleshooting USB redirection problems with the Windows Horizon Client (1026991)

Last Updated: 7/31/2023Categories: TroubleshootingTotal Views: 47862Language:
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Symptoms

USB redirection in a Horizon Client fails to make local devices available on the remote desktop.

Some devices are not available for redirection in Horizon Client.

Performance is not acceptable with USB redirection.

Purpose

This article provides information to troubleshoot USB redirection issues in the VMware Horizon Client for Windows.

Note: With another client type, such as a zero or thin client, a test with a windows client will be helpful to isolate the issue you have encountered. Please reference Factors that delay Zero Client and Thin Client Issue Resolution (83096)

Cause

There are many potential causes for the failure of USB redirection in a Horizon View Manager environment.

USB redirection is dependent on a healthy supported o/s.  Ensure you have a strong foundation:
Horizon View Best Practices: Parent Image Creation and Maintenance (90152)

Ports required for redirection are not open Please see Horizon Ports & Client Connections and the attached Port Summary .

The device has a conflict with a default filter See USB Settings for Client GPOs

Network Quality is impacting USB Redirection.

USB support allows devices that adhere to the frameworks and industry standard specifications. A device that does not comply fully with the specifications may encounter issues.

We can't expect the same performance as a physical connection. USB is sequential and is affected by latency.

USB Redirection has its limitations:

Several VMware Optimized  Alternatives for specific device types have been developed: Limitations and Alternative Solutions with USB Redirection for Horizon 8 (90361)

If your device type recommends an alternative technology over USB redirection, please look at this option carefully as it is likely to be a better long-term solution.

Resolution

Please find our Documentation on this topic which outlines several long-standing known issues and solutions:
Troubleshooting USB Redirection Problems

Please find an index of some trending issues related to USB Redirection below.

USB Redirection Limitations:

Limitations and Alternative Solutions with USB Redirection for Horizon 8 (90361) This article provides a breakdown of alternate solutions for Device types that do not perform well with USB redirection.

Dictation Devices:

Dictation devices are often devices that need extra configuration - Please see explicit examples in the following white paper: USB Device Redirection, Configuration, and Usage in Virtual Desktop

USB redirection of  Audio Devices for RDSH is not supported (78284) outlines a limitation of USB Audio redirection in a Share desktop or Application setup.

Olympus Foot Pedal: The USB split function does not work as normal for some devices on Mac client(82007) - outlines an edge case where the hid split function will not work when combined with the Horizon Mac client on a specific device type.

Olympus Foot Pedal: keyboard media key doesn't work in an RDSH application session with the Linux client (79053) flags a limitation of the device in terms of keyboard media key functionality with RDSH Application Sessions.

Certificate Issues:

Horizon Client USB redirection fails with "Unexpected certificate thumbprint algorithm 'SHA-512"(90330) outlines an enhancement in the algorithm used which can result in USB redirection failure when accessed with a legacy horizon client.

Error: "USB redirection is not available for this desktop" due to an Agent side corrupt certificate outlines a scenario where an inaccessible certificate causes USB Redirection to fail.

USB Redirection is not Available:

This message can be caused by an issue with the communication protocol, SSL negotiation as outlined above, device availability, or outside influences.

Error: "USB redirection is not available for this desktop" USB Redirection Disabled with ARC++ Horizon Clients running Android 11 (67759) outlines a known incompatibility with chrome clients running older editions of Android o/s.

Error: "USB redirection is not available for this desktop" with F5 APM when Secure Tunnel is disabled(79684)  outlines a known incompatibility with F5 APM.

Error: "USB redirection is not available for this desktop" on a Horizon View desktop when logon time exceeds 60 seconds (74931) outlines a scenario where excessive login times causes this error.

Error: "USB redirection is not available for this desktop" on a Horizon View desktop (93745) provides an scenario where usage of an alternate session protocol for USB redirection can help.

Latency Sensitive Input Devices:

Network latency and the design of HID drivers can create issues when redirected over USB rather than through the default mechanism.

USB redirected Devices experience Input Data Latency with Blast (67759) outlines a scenario where devices experience input lag when redirected over USB and proposes a configuration change to improve this.

WAN Optimization for USB redirected Wacom signature pad devices with Horizon 8 2006 or Earlier (70733) outlines a registry change to improve Wacom Signature pad device performance over the WAN.

Conflicting Software, for instance, an open session redirecting drives over MSTSC can conflict with the ability to redirect with the Horizon Client or any alternate application on the client seizing the USB device.

Storage Devices:

USB Attached SCSI (UAS) USB 3.0 devices devices cannot work in session on MacOS 10.15.x and later (81882) outlines a known issue with an Apple API. We recommend Client Drive Redirection over USB Redirection for Horizon View.

Redirecting a USB flash drive might take several minutes (1022836) outlines a scenario where USB flash cards formatted with the FAT32 file system are slow to load.

Windows Infrastructure Issues:

Configured Registry values for USB redirection are not retained after Horizon Agent version upgrade (89032) outlines known behaviour where an agent upgrade will wipe certain configuration settings.

USB agent policy fails to take into effect in RDSH in Horizon 8(84344) highlights the conditions needed for group policies related to USB redirection to apply.

Workaround

if you encounter an issue with USB redirection and engage the VMware support team for assistance on a support ticket, please reproduce the issue with a clear timestamp and description after setting enhanced log levels on both the client and Agent side devices.

Enhanced Log Collection:

Collecting Enhanced VMware Horizon Logs to Investigate USB Redirection Issues on Legacy editions of Horizon (2089943) -  Versions prior to 8.1 / Horizon 2012

USB logs collection enhancement for VMware Horizon Client and View Agent 2012 and later (86349) -  Versions later than  8.1 / Horizon 2012

Related Information

Configuring USB device filters and redirecting Human Interface Devices (HIDs) in View Client
Preventing RDP from redirecting USB flash drives
Redirecting a USB boot device from View Client might make the system unresponsive or unusable
Mouse pointer does not track the movement of a redirected USB human interface device
Redirecting a USB flash drive might take several minutes
Redirecting USB audio devices in View Client for Windows
Location of VMware View log files
Como diagnosticar problemas de redirecionamento de USB no VMware View Manager
Resolución de problemas de redireccionamiento USB en VMware View Manager
USB 2.0 and USB 3.0 Redirection Support with VMware View 5.1 and VMware Horizon View 5.2
在 VMware View Manager 中对 USB 重定向问题进行故障排除
VMware View Manager における USB リダイレクトの問題のトラブルシューティング

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