Loading

×Sorry to interrupt
Uncaught ReferenceError: addCTracking is not defined
throws at https://kb.vmware.com/resource/KM_TealiumTrackingJS?v=0.5:100:1

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

The initial configuration page continues to load in the On-Premises vCloud Availability Appliance management portal (74873)

Last Updated: 3/18/2020Categories: TroubleshootingTotal Views: 2394Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

When you navigate to the On-Premises vCloud Availability Appliance management portal via https://On-Prem-Appliance-IP-address/ui/admin after completing the inital setup wizard, you are still directed to the initial configuration page.

Cause

This issue can occur when the On-Premises vCloud Availability Appliance is missing its OVF environment information.

Resolution

To resolve this issue shut down and then power on the On-Premises vCloud Availability Appliance for the OVF environment information to be re-applied to the VM.

Navigate to the vSphere Client where the VM is running.

Select the VM and click Shut Down Guest OS.

Note: The VM must be fully shut down, do not perform a reboot of the VM.

Once the VM is powered off, click Power On.

Log into the management portal for the appliance to verify you are no longer redirected to the initial configuration page.

Workaround

To work around this issue if you are unable to power cycle the VM, you can access the On-Premises vCloud Availability Appliance management portal by connecting over port 8440. For example, the URL entered into the browser would now look like https://On-Prem-Appliance-IP-address:8440/ui/admin.

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

KB
•
End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

KB
•
vSphere コンソールからの vRealize Operations Manager ノードへのアクセス (78377)

KB
•
在 HTML5 UI 中测试 AMQP 代理连接时出现错误“测试 AMQP 代理连接: 失败 - ACCESS_REFUSED - 使用身份验证机制 PLAIN 时拒绝登录。” (76149)

KB
•
Download and Install VMware Fusion (2014097)

Results 1-4 of 4

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware vCloud Availability

Related Versions:

VMware vCloud Availability 3.5.x

VMware vCloud Availability 3.0.x

Take Our Survey

Support Assistant