Loading

×Sorry to interrupt
This page has an error. You might just need to refresh it.
[NoErrorObjectAvailable] Uncaught ReferenceError: addCTracking is not defined
Failing descriptor: {markup://c:KM_ArticleThemeLayout}

Refresh

Cookie Preference Center

General Information on cookies

When you visit our website, we use cookies to ensure that we give you the best experience. This information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies by clicking on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience on the site and the services we are able to offer. Further information can be found in our

Cookie Policy.

Strictly Necessary

Strictly Necessary

Always Active

Strictly Necessary

Strictly necessary cookies are always enabled since they are essential for our website to function. They enable core functionality such as security, network management, and website accessibility. You can set your browser to block or alert you about these cookies, but this may affect how the website functions. For more information please visit www.aboutcookies.org or www.allaboutcookies.org.

Cookie Details‎

Performance

Performance

Performance

Performance cookies are used to analyze the user experience to improve our website by collecting and reporting information on how you use it. They allow us to know which pages are the most and least popular, see how visitors move around the site, optimize our website and make it easier to navigate.

Cookie Details‎

Please confirm your settings by refreshing the page.

Functional

Functional

Functional

Functional cookies help us keep track of your past browsing choices so we can improve usability and customize your experience. These cookies enable the website to remember your preferred settings, language preferences, location and other customizable elements such as font or text size. If you do not allow these cookies, then some or all of these services may not function properly.

Cookie Details‎

Advertising

Advertising

Advertising

Advertising cookies are used to send you relevant advertising and promotional information. They may be set through our site by third parties to build a profile of your interests and show you relevant advertisements on other sites. These cookies do not directly store personal information, but their function is based on uniquely identifying your browser and internet device.

Cookie Details‎

Advertising Cookies

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All

My Subscriptions

Loading

Knowledge Base

The SOS Health Check Displays a RED status for SDDC and ESXi Disk Partitions in vCloud Foundation for Service Providers (51994)

Last Updated: 6/12/2018Categories: InformationalTotal Views: 14829Language:
English

Subscribe to get an email
newsletter with new updates

Please provide article feedback:

Symptoms

When performing the command '/opt/vmware/sddc-support/sos --health-check', the SDDC services and the ESXi disk partition check are listed with a 'RED' state, similar to the following:

Welcome to Supportability and Serviceability(SoS) utility!
Health Check : /var/tmp/healthcheck-2017-12-13-19-32-22-44019
Health Check log : /var/tmp/healthcheck-2017-12-13-19-32-22-44019/sos.log
SDDC Manager : sddc-manager.vcf.corp.local
Services : RED
+-----+------------------------------------+----------------------+-------+
| SL# |                Area                |        Title         | State |
+-----+------------------------------------+----------------------+-------+
|  1  | SDDC : sddc-manager.vcf.corp.local |         NTP          |  RED  |
|     |                                    |      Cassandra       |  RED  |
|     |                                    |     Nodemanager      |  RED  |
|     |                                    | Nodemanager Watchdog |  RED  |
+-----+------------------------------------+----------------------+-------+
Server Information : GREEN
+-----+----------------+------------------+------------------+-----------------------+
| SL# | Host Node Name | Host IP (Public) | Host IP (Inband) |       Host Name       |
+-----+----------------+------------------+------------------+-----------------------+
|  1  |                | 192.168.100.100  | 192.168.100.100  | esxi-1.vcf.corp.local |
|  2  |                | 192.168.100.101  | 192.168.100.101  | esxi-2.vcf.corp.local |
|  3  |                | 192.168.100.102  | 192.168.100.102  | esxi-3.vcf.corp.local |
+-----+----------------+------------------+------------------+-----------------------+
NTP : GREEN
+-----+------------------------------------+------------+-------+
| SL# |                Area                |   Title    | State |
+-----+------------------------------------+------------+-------+
|  1  |    ESXi : esxi-1.vcf.corp.local    |  ESX Time  | GREEN |
|  2  |    ESXi : esxi-2.vcf.corp.local    |  ESX Time  | GREEN |
|  3  |    ESXi : esxi-3.vcf.corp.local    |  ESX Time  | GREEN |
|  4  |  NSX : nsxManager.vcf.corp.local   | NTP Status | GREEN |
|  5  |     PSC : psc-1.vcf.corp.local     | NTP Status | GREEN |
|  6  | vCenter : vcenter-1.vcf.corp.local | NTP Status | GREEN |
+-----+------------------------------------+------------+-------+
Compute : RED
+-----+------------------------------------+----------------------------+-------+
| SL# |                Area                |           Title            | State |
+-----+------------------------------------+----------------------------+-------+
|  1  |    ESXi : esxi-1.vcf.corp.local    |     Check Disk Storage     | GREEN |
|     |                                    |     ESXi Health Status     | GREEN |
|     |                                    | Check disks for partitions |  RED  |
|  2  |    ESXi : esxi-2.vcf.corp.local    |     Check Disk Storage     | GREEN |
|     |                                    |     ESXi Health Status     | GREEN |
|     |                                    | Check disks for partitions |  RED  |
|  3  |    ESXi : esxi-3.vcf.corp.local    |     Check Disk Storage     | GREEN |
|     |                                    |     ESXi Health Status     | GREEN |
|     |                                    | Check disks for partitions |  RED  |
|  4  |     PSC : psc-1.vcf.corp.local     |    Check Health Status     | GREEN |
|  5  | vCenter : vcenter-1.vcf.corp.local |    Check Health Status     | GREEN |
+-----+------------------------------------+----------------------------+-------+
Connectivity : GREEN
+-----+------------------------------------+-------------------------+-------+
| SL# |                Area                |          Title          | State |
+-----+------------------------------------+-------------------------+-------+
|  1  |    ESXi : esxi-1.vcf.corp.local    |       Ping status       | GREEN |
|     |                                    | SSH Connectivity status | GREEN |
|     |                                    | API Connectivity status | GREEN |
|  2  |    ESXi : esxi-2.vcf.corp.local    |       Ping status       | GREEN |
|     |                                    | SSH Connectivity status | GREEN |
|     |                                    | API Connectivity status | GREEN |
|  3  |    ESXi : esxi-3.vcf.corp.local    |       Ping status       | GREEN |
|     |                                    | SSH Connectivity status | GREEN |
|     |                                    | API Connectivity status | GREEN |
|  4  |  NSX : nsxManager.vcf.corp.local   |       Ping status       | GREEN |
|     |                                    |   Connectivity status   | GREEN |
|  5  |   NSX Controller : 192.168.100.7   |       Ping status       | GREEN |
|  6  |   NSX Controller : 192.168.100.8   |       Ping status       | GREEN |
|  7  |   NSX Controller : 192.168.100.9   |       Ping status       | GREEN |
|  8  |     PSC : psc-1.vcf.corp.local     |       Ping status       | GREEN |
|     |                                    |   Connectivity status   | GREEN |
|  9  | vCenter : vcenter-1.vcf.corp.local |       Ping status       | GREEN |
|     |                                    |   Connectivity status   | GREEN |
+-----+------------------------------------+-------------------------+-------+
Certificates : GREEN
+-----+-------------------------------------------+-----------------------------+--------------------------+--------------------------+-------+
| SL# |                   Entity                  |           Cert CN           |     Cert Start Date      |      Cert End Data       | State |
+-----+-------------------------------------------+-----------------------------+--------------------------+--------------------------+-------+
|  1  |        ESXi : esxi-1.vcf.corp.local       |    esxi-1.vcf.corp.local    | Nov 27 16:49:23 2017 GMT | Nov 27 16:49:23 2022 GMT | GREEN |
|  2  |        ESXi : esxi-2.vcf.corp.local       |    esxi-2.vcf.corp.local    | Nov 27 16:49:35 2017 GMT | Nov 27 16:49:35 2022 GMT | GREEN |
|  3  |        ESXi : esxi-3.vcf.corp.local       |    esxi-3.vcf.corp.local    | Nov 27 16:49:43 2017 GMT | Nov 27 16:49:43 2022 GMT | GREEN |
|  4  |      NSX : nsxManager.vcf.corp.local      |  nsxManager.vcf.corp.local  | Nov 27 17:19:19 2017 GMT | Nov 23 16:22:38 2027 GMT | GREEN |
|  5  |         PSC : psc-1.vcf.corp.local        |     psc-1.vcf.corp.local    | Nov 28 16:22:38 2017 GMT | Nov 23 16:22:38 2027 GMT | GREEN |
|  6  | SDDCMANAGER : sddc-manager.vcf.corp.local | sddc-manager.vcf.corp.local | Nov 28 16:01:59 2017 GMT | Nov 26 16:01:59 2027 GMT | GREEN |
|  7  |       VC : vcenter-1.vcf.corp.local       |   vcenter-1.vcf.corp.local  | Nov 28 16:42:02 2017 GMT | Nov 23 16:22:38 2027 GMT | GREEN |
+-----+-------------------------------------------+-----------------------------+--------------------------+--------------------------+-------+
vSAN : YELLOW
+-----+--------------------------------------------------------------+----------------------------------------+--------+
| SL# |                             Area                             |                 Title                  | State  |
+-----+--------------------------------------------------------------+----------------------------------------+--------+
|  1  |              vCenter : vcenter-1.vcf.corp.local              | Check vSAN Hardware Compatibility List | YELLOW |
|  2  | vCenter : vcenter-1.vcf.corp.local - Cluster : vRack-Cluster |    Proactive Cluster VM Create Test    | GREEN  |
|     |                                                              |   Total no. of hosts in cluster : 3    | GREEN  |
|     |                                                              |       Cluster vSAN Health Status       | GREEN  |
+-----+--------------------------------------------------------------+----------------------------------------+--------+

Legend:

GREEN - No attention required, health status is NORMAL
YELLOW - May require attention, health status is WARNING
RED - Requires immediate attention, health status is CRITICAL

Health Check completed successfully for : [CONNECTIVITY-CHECK, GET-USED-IP-DETAILS, NTP-CHECK, ALARM-CHECK, GET-SERVER-DETAILS, CERTIFICATE-CHECK]
Operation failed for : [VSAN-CHECK, COMPUTE-CHECK, SERVICES-CHECK]

Cause

The sos health check is currently performing checks that are not consistent with the configuration of vCF SP 2.4.0.

Resolution

This is a known issue at this time and is to be addressed in future revisions of the product.

Workaround

Since the SP version of vCF does not provision ESXi hosts, checking for existing partitions is not necessary for this product and these tests can be ignored.

The following can be used to confirm the pertinent SDDC Manager services:

Initiate an SSH session the the SDDC manager from a machine that has network access to the appliance.

Log in as 'root' with the appropriate password.

Enter the following commands and review the output to validate the service status. The entry for 'Active' should be 'active (running)'.

NTP

service ntpd status

Cassandra

service cassandra status

Nodemanager

service nodemanager status

Detectable by VMware SkylineTM

Actions

Copy

link to clipboard
copied!

Print

Language:
English

Attachments

Additional Resources

No results for undefined

Ask The Community

Get answers quickly from VMware experts in the community

Post Subject

CONTINUE IN COMMUNITIES

Related Products:

VMware Cloud Foundation

Related Versions:

VMware Cloud Foundation 2.x

Take Our Survey

Support Assistant