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Knowledge Base

The Replicator appliance fails to authenticate with the vCenter Server when configuring replications in vCloud Availability 3.x (78337)

Last Updated: 11/10/2020Categories: TroubleshootingTotal Views: 4875Language:
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Symptoms

Configuring a new replication in vCloud Availability fails with a similar error:

Unable to connect to vCenter "2e0b0ae4-e70d-42c8-b06f-59f57ba579aa"

In the System Monitroing view of the vCloud Availability Replicator, the vCenter shows as offline and you see a similar error:

Operation aborted due to an unexpected error

In /opt/vmware/h4/cloud/log/cloud.log on the vApp Replication Manager, you see a similar entry:

2020-03-19 16:12:18.618 DEBUG - [3b67403f-de1a-434c-8398-06020a91c651_Sf] [https-jsse-nio-8044-exec-8] c.v.h.m.services.DiagnosticsService : Received ping from replicator dce7bbff-1914-47ff-baaf-af7e462f3704
2020-03-19 16:12:31.574 ERROR - [UI__520fae34-e209-4e72-863a-9e687f18d5ad_WI_IZ] [https-jsse-nio-8044-exec-7] c.v.h.c.c.error.ExceptionAdvisorBase : A POST request from __system[127.0.0.1] to /inventory/2e0b0ae4-e70d-42c8-b06f-59f57ba579aa /vms/vm-by-name failed.
Caused by: com.vmware.vim.binding.vim.fault.InvalidLogin: Cannot complete login due to an incorrect user name or password.

com.vmware.vim.binding.vim.fault.NotAuthenticated: The session is not authenticated.

2020-03-19 15:55:31.351 WARN - [UI__d9a0e940-4ef3-4314-89c0-f3ee83ff35c1_VD_rH] [https-jsse-nio-8043-exec-8] c.v.h.r.diagnostics.DiagnosticsService : Unable to connect to vc ""2e0b0ae4-e70d-42c8-b06f-59f57ba579aa" with manager 1a8594c5-8ed6-41dd-85a8-0a31dca934d4's credentials

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue can occur when the SSO credentials for the service user used in vCloud Availability expires on the vCenter Server level.

Resolution

To resolve this issue, renew the vCenter user credentials and repair the Replicators to update the credentials used to connect to the vCenter Server.

Renew the vCenter Server SSO user credentials.

Navigate to the Replication Manager Portal in a browser on port 8441.

Login with root user credentials.

In the left pane, click Replicators.

Select a local Replicator and click Repair.

Enter the Replicator password, SSO credentials, and click Apply.

Repeat steps 5 and 6 for each local Replicator.

Related Information

For more information on changing user credentials in vCenter Server, see the Change Your vCenter Single Sign-On Password section of the vSphere documentation.

A similar issue can occur when the Lookup Service is misconfigured or not set on the Replicator component. For more information, see The Replicator appliance fails to connect to the vCenter Server when configuring replications in vCloud Availability 3.x.

A similar issue can occur when there is a vCenter Server instance UUID mismatch between vCloud Director and the PCS. For more information, see "Unable to connect to vCenter..." error when configuring replications in vCloud Availability 3.x.

Detectable by VMware SkylineTM

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Additional Resources

KB
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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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