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Knowledge Base

Templates are not visible via the HTML5 Admin Portal for VPGU enabled legacy Pools initially created via the deprecated flash console (76960)

Last Updated: 1/11/2023Categories: TroubleshootingTotal Views: 8358Language:
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Symptoms

When doing the following:

Navigate to Inventory > Desktops.

Select a Desktop pool and click Edit.

Navigate to the vCenter Server Settings tab.

After clicking Browse to select a template, you see these symptoms:

The template is not visible on the list.

When Show all templates is selected, the template will be grayed out.

However, clicking the ellipses next to the template displays the message similar to:

Snapshot NVIDIA GRID VGPU support does not match the desktop setting.

Cause

This is due to a setting present within the pool options for the Horizon Console which was not available as a option in the deprecated flash-based console - a vGPUGridProfile read-only attribute gets set in the Horizon Console while creating a pool

While editing the pool in Horizon Console, the templates are listed based on the values of the attribute vGPUGridProfile.

Since this attribute does not get set when the pool is created in Horizon Admin UI, when you try to edit the same pool through the Horizon Console, the templates do not get listed.

Resolution

Important :

Ensure you have an appropriate backup.

Only edit fields that have explicit public documentation on or with direct instruction from a member of the support team in Global Support Services.

Note: Ensure to take a complete backup of the ADAM database before proceeding. For more information, see Performing an end-to-end backup and restore for View Manager (1008046).

For older pools that were created in the Flex UI and that need this template to be listed in the User Interface (UI), perform the following changes:

Connect to the View Adam Database. For more information, see Connecting to the View ADAM Database (2012377).

Navigate to OU=Server Groups,OU=Properties,DC=vdi,DC=vmware,DC=int

Right click CN=<pool_name> and click Properties.

Search for pae-VirtualCenterExtraConfig attribute in the properties dialog.

Click Edit.

Add vgpu.Profile=<vgpu_profile_name>

Click Ok.

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